Safexpress Courier Tracking: Complete Guide to Track Your Shipment in Real-Time 2025

Safexpress is India’s leading integrated logistics and supply chain solutions provider, trusted by thousands of businesses and individuals for reliable courier and cargo services. Whether you’re tracking a time-sensitive document, an e-commerce package, or industrial cargo, understanding how to effectively track your Safexpress shipment ensures peace of mind and timely delivery. This comprehensive guide covers everything you need to know about Safexpress courier tracking, from multiple tracking methods to troubleshooting common issues and maximizing your shipping experience.

What is Safexpress?

Safexpress Limited is one of India’s most established logistics companies with over three decades of experience in the supply chain industry. Founded in 1990, the company has grown to become a pioneer in providing integrated logistics solutions, combining technology with extensive infrastructure to serve customers across India and internationally.

Company Overview:

• Headquartered in New Delhi, India
• Over 400+ offices and warehouses nationwide
• Fleet of 6,000+ vehicles for transportation
• Services to 40,000+ pin codes across India
• ISO 9001:2015 certified operations
• Specialization in B2B and B2C logistics

Core Business Segments:

• Express distribution and courier services
• Part Truck Load (PTL) and Full Truck Load (FTL) services
• Supply chain consulting
• Warehousing and distribution solutions
• E-commerce logistics
• Cold chain logistics
• Reverse logistics
• International freight forwarding

Safexpress Services Portfolio

Understanding the range of services helps you identify the right solution for your shipping needs and tracking requirements.

Service Category	Description	Ideal For
Express Distribution	Time-definite delivery services	Urgent documents, time-sensitive cargo
Surface Express	Cost-effective road transport	Regular commercial shipments
Rail Express	Economical long-distance transport	Bulk cargo, heavy goods
Air Express	Fastest delivery option	Critical shipments, perishables
E-commerce Logistics	End-to-end fulfillment solutions	Online retailers, marketplace sellers
Cold Chain	Temperature-controlled transport	Pharmaceuticals, food items
Reverse Logistics	Return management services	Product returns, warranty claims
International Courier	Cross-border shipping	Export/import documents, packages

How to Track Safexpress Courier Shipments

Safexpress offers multiple convenient tracking methods to monitor your shipment’s journey from origin to destination.

Method 1: Official Website Tracking

The Safexpress official website provides the most reliable and comprehensive tracking information.

Step-by-Step Tracking Process:

1. Open your web browser and visit the official Safexpress website (www.safexpress.com)
2. Locate the “Track Shipment” section on the homepage
3. Enter your tracking details in the designated field:
   • Docket Number (most common)
   • Reference Number
   • Invoice Number
4. Complete the CAPTCHA verification if prompted
5. Click on “Track” or “Submit” button
6. View detailed tracking information including:
   • Current shipment status
   • Location history
   • Expected delivery date
   • Transit checkpoints
   • Proof of delivery (once delivered)

Pro Tip: Bookmark the tracking page for quick access to monitor multiple shipments regularly.

Method 2: Mobile App Tracking

Safexpress offers a dedicated mobile application for iOS and Android devices, providing tracking on the go.

App Features and Benefits:

Tracking Capabilities:

• Real-time shipment status updates
• Push notifications for status changes
• Barcode/QR code scanning for instant tracking
• Multiple shipment tracking simultaneously
• Shipment history access
• Download POD (Proof of Delivery) documents

Additional App Features:

• Book new shipments
• Schedule pickups
• Calculate freight charges
• Find nearest Safexpress branches
• Customer support chat
• Rate calculator tool

How to Download:

• Visit Google Play Store (Android) or App Store (iOS)
• Search for “Safexpress”
• Download and install the official app
• Register using your mobile number or email
• Start tracking your shipments

Method 3: SMS Tracking Service

For customers who prefer non-internet options, Safexpress provides SMS-based tracking.

SMS Tracking Instructions:

• Compose a new SMS message
• Type your docket number
• Send to the designated Safexpress tracking number
• Receive automated tracking status response within minutes

Advantages of SMS Tracking:

• Works without internet connection
• Quick status updates
• No app installation required
• Accessible from any mobile phone
• Free or minimal SMS charges

Method 4: WhatsApp Tracking

Safexpress has integrated WhatsApp for customer convenience, making tracking even more accessible.

How to Track via WhatsApp:

• Save the Safexpress WhatsApp business number
• Send “Hi” or “Track” to initiate conversation
• Follow the automated prompts
• Share your docket number when requested
• Receive tracking details instantly
• Ask questions to the chatbot for assistance

Method 5: Customer Care Phone Tracking

For personalized assistance and detailed information, calling customer service remains highly effective.

Customer Care Tracking Process:

Before You Call:

• Keep your docket number ready
• Note down your shipment details
• Prepare any specific questions
• Have alternative contact details available

During the Call:

• Provide your tracking number clearly
• Verify sender/receiver information
• Ask about expected delivery timeline
• Report any concerns or issues
• Request email confirmation of tracking status
• Note down the reference number for your call

Customer Care Benefits:

• Direct human interaction
• Complex query resolution
• Real-time updates
• Address modification requests
• Complaint registration
• Special delivery instructions

Method 6: Email Tracking Request

For documented tracking information, email remains a reliable option.

Email Tracking Guidelines:

• Use the official customer service email address
• Include clear subject line: “Tracking Request – [Docket Number]”
• Provide complete shipment details
• Attach booking receipt if available
• Mention urgency level if applicable
• Expect response within 24-48 hours

Method 7: Third-Party Universal Tracking Platforms

Several aggregator websites allow tracking of Safexpress shipments alongside other courier services.

Popular Third-Party Tracking Sites:

• TrackingMore.com
• 17Track.net
• AfterShip
• Ship24
• Track-Trace.com
• PackageRadar

Benefits:

• Track multiple couriers in one place
• Comparison features
• Historical tracking data
• Browser extensions available
• Email/SMS notification services

Limitations:

• May have slight delays in updates
• Less detailed than official tracking
• Privacy considerations
• May not show all internal status updates

Understanding Your Safexpress Tracking Number

Your tracking number is the unique identifier that allows you to monitor your shipment throughout its journey.

Types of Tracking Numbers

Number Type	Description	Format	Usage
Docket Number	Primary tracking identifier	10-12 digit numeric code	Most common for all shipments
Reference Number	Customer-provided identifier	Alphanumeric, variable length	Business accounts, bulk shipping
Invoice Number	Billing document number	Company-specific format	Invoice-based tracking
AWB Number	Air Waybill for air freight	11-13 digit code	Air express shipments
Container Number	For containerized cargo	Standard container format	Large cargo shipments

Where to Find Your Tracking Number

At Booking:

• Printed on your shipment receipt
• Included in booking confirmation email
• SMS notification after pickup
• Visible on shipping label
• Available in customer portal account

From Sender:

• Order confirmation email (e-commerce)
• Shipping notification message
• Invoice or packing slip
• Seller’s communication

In Your Account:

• Safexpress customer portal
• Mobile app order history
• Past shipment records
• Saved shipment list

Safexpress Tracking Status Explained

Understanding different tracking statuses helps you know exactly where your shipment is and what to expect next.

Complete Status Guide

Tracking Status	Meaning	Expected Next Step	Timeframe
Booking Created	Shipment registered in system	Pickup scheduled	Within 24 hours
Picked Up	Package collected from origin	In transit to hub	Same day
In Transit	Moving between facilities	Arrival at next checkpoint	12-48 hours
Arrived at Hub	Reached processing center	Sorting and forwarding	4-12 hours
Out for Delivery	Loaded for final delivery	Delivery attempt today	Within 6-8 hours
Delivered	Successfully delivered	Transaction complete	N/A
Delivery Attempted	Failed delivery try	Rescheduled delivery	Next business day
Held at Branch	Available for pickup	Customer pickup required	Until collected
In Customs	Customs clearance process	Documentation verification	1-5 days
Delayed	Experiencing delay	Revised delivery date	Variable
RTO Initiated	Return to origin started	Being sent back to sender	3-7 days
Damaged	Package damage reported	Claim process initiated	Investigation period
Lost in Transit	Shipment cannot be located	Investigation in progress	7-15 days

Detailed Status Descriptions

Booking Created: This initial status confirms your shipment has been registered in the Safexpress system. At this stage, the shipping label has been generated, and pickup has been scheduled. No physical movement has occurred yet.

Picked Up: Your package has been collected from the origin address by a Safexpress field executive or dropped off at a branch office. The shipment is now in the custody of Safexpress and will be transported to the nearest processing hub.

In Transit: The shipment is actively moving through the Safexpress network. This could mean it’s on a vehicle traveling between cities, being sorted at a hub, or transferred between transportation modes (road to rail or air).

Arrived at Hub: Your package has reached a Safexpress logistics hub or sorting facility. Here, it will be sorted based on destination, consolidated with other shipments heading the same direction, and loaded onto the appropriate vehicle for onward journey.

Out for Delivery: This is an important status indicating your package is on the delivery vehicle and will be delivered to the destination address today. The delivery executive has your shipment and is making rounds in your area. Ensure someone is available to receive it.

Delivered: Successful delivery confirmation. The package has been handed over to the recipient or authorized person at the destination address. The tracking will typically show the date, time, and name of the person who received it.

Delivery Attempted: The delivery executive visited the destination address but couldn’t complete delivery. Common reasons include recipient unavailable, address locked, incorrect address, or recipient refused delivery. A reattempt will be scheduled.

Held at Branch: Your shipment is being held at the destination branch office, either because multiple delivery attempts failed, the destination is far from regular delivery routes, or pickup was requested. You can collect it directly from the branch.

Safexpress Delivery Time and Transit Periods

Understanding expected delivery timeframes helps you plan better and set realistic expectations.

Domestic Delivery Timeline

Express Distribution Services

Origin → Destination	Standard Express	Super Express	Same Day (Select Cities)
Metro to Metro	24-48 hours	12-24 hours	6-12 hours
Metro to Tier 1 City	2-3 days	1-2 days	Not available
Metro to Tier 2 City	3-4 days	2-3 days	Not available
Metro to Tier 3/Remote	4-6 days	3-4 days	Not available

Surface Express Services

Route Type	Transit Time	Cost Efficiency
Within State	2-4 days	High
Adjacent States	3-5 days	High
Distant States	5-8 days	Very High
Remote Locations	7-12 days	Very High

Rail Express Services

Distance Range	Expected Delivery	Advantages
500-1000 km	4-6 days	Cost-effective for heavy cargo
1000-2000 km	6-9 days	Environmentally friendly
2000+ km	9-14 days	Large volume capacity

International Delivery Timeline

Destination Region	Air Express	Surface/Sea Freight
Middle East (UAE, Saudi Arabia)	3-5 days	15-25 days
Southeast Asia (Singapore, Thailand)	4-6 days	20-30 days
Europe (UK, Germany, France)	5-8 days	30-45 days
North America (USA, Canada)	6-10 days	35-50 days
Australia & New Zealand	7-12 days	40-55 days
Africa	8-15 days	30-60 days
South America	10-18 days	45-70 days

Important Note: International delivery times include customs clearance, which can vary significantly based on documentation, product type, and destination country regulations.

Factors Affecting Delivery Time

Geographic Factors:

• Distance between origin and destination
• Accessibility of delivery location
• Availability of direct routes
• Local infrastructure conditions
• Hill stations or island deliveries

Operational Factors:

• Service type selected (express vs. standard)
• Day and time of booking
• Hub processing time
• Vehicle availability
• Consolidation requirements

External Factors:

• Weather conditions and natural disasters
• Traffic congestion in urban areas
• Festive season high volumes
• Bandhs, strikes, or political situations
• Customs delays (international)
• COVID-19 or health emergency restrictions

Documentation Factors:

• Complete and accurate address
• Recipient contact information
• Customs documentation (international)
• Special handling requirements
• Restricted or regulated items

Safexpress Customer Service and Support

Effective customer service is crucial for resolving tracking issues and ensuring smooth delivery experiences.

Contact Information

Customer Care Helpline:

• Toll-Free Number: Available on official website
• Operating Hours: Monday to Saturday, 9:00 AM to 6:00 PM
• Language Support: English, Hindi, and regional languages
• IVR-based automated services available 24/7

Email Support:

• General Inquiries: info@safexpress.com
• Tracking Support: customercare@safexpress.com
• Complaints: complaints@safexpress.com
• Corporate Accounts: corporate@safexpress.com

Physical Branch Visit:

• 400+ offices across India
• Branch locator available on website
• Operating Hours: 10:00 AM to 6:00 PM (most branches)
• Bring tracking receipt and ID proof

Online Support:

• Live chat on website during business hours
• WhatsApp business account for quick queries
• Social media channels (Facebook, Twitter, LinkedIn)
• Customer portal for account holders

How to File a Complaint or Claim

For Delivery Issues:

1. Contact customer care with docket number
2. Explain the issue clearly (delay, wrong delivery, etc.)
3. Request a complaint reference number
4. Follow up after 24-48 hours
5. Escalate to senior management if unresolved

For Damaged or Lost Shipments:

1. Report within 24 hours of delivery (damage) or 7 days (loss)
2. Provide photographic evidence for damage claims
3. Submit original shipment receipt
4. Fill out claim form available on website
5. Attach invoice for declared value
6. Insurance claims require additional documentation
7. Claim processing time: 15-30 days

Escalation Matrix:

• Level 1: Customer care executive
• Level 2: Supervisor/Team leader
• Level 3: Branch manager
• Level 4: Regional manager
• Level 5: Corporate customer service head

Common Safexpress Tracking Issues and Solutions

Even with reliable systems, tracking issues can occur. Here’s how to resolve them effectively.

Issue 1: Invalid or Not Found Tracking Number

Symptoms:

• Error message: “Invalid docket number”
• “Shipment not found in system”
• No tracking results displayed

Possible Causes:

• Incorrect number entry
• Typing errors or transposed digits
• Spaces or special characters in entry
• System update lag (very recent bookings)
• Wrong tracking platform

Solutions:

• Verify the Number: Double-check each digit carefully
• Remove Spaces: Enter without spaces or dashes
• Wait Period: For new bookings, wait 2-4 hours
• Check Source: Confirm you have the correct number type
• Try Different Methods: Use app if website doesn’t work
• Contact Support: Call customer care for manual verification
• Request Resend: Ask sender to share tracking details again

Issue 2: Tracking Status Not Updating

Symptoms:

• Status stuck at one checkpoint for days
• Last update is more than 48 hours old
• No movement shown despite expected delivery time passing

Possible Causes:

• Weekend or holiday period
• Shipment in transit through remote areas
• System sync delays
• Package held for documentation
• Operational delays not yet reflected

Solutions:

• Allow Time: Wait 24-48 hours before worrying
• Check Holidays: Verify if operations are affected
• Contact Branch: Call the destination branch directly
• Verify Address: Ensure delivery address is correct
• Check Restrictions: Confirm no documentation pending
• Request Investigation: File tracking query with customer care
• Get Manual Update: Ask for phone-based status check

Issue 3: Failed Delivery Attempts

Symptoms:

• Status shows “Delivery Attempted”
• Notice left at address
• Multiple failed attempts recorded

Common Reasons:

• Recipient not available at address
• Address incomplete or incorrect
• Gate or premises locked
• Recipient refused acceptance
• Contact number not reachable
• Signature requirement not met

Solutions:

• Update Contact: Provide working mobile number
• Fix Address: Correct any address errors immediately
• Arrange Presence: Be available during delivery hours
• Authorize Someone: Nominate alternate person to receive
• Pickup Option: Request hold at branch for self-pickup
• Reschedule Delivery: Use app or customer care to schedule
• Delivery Instructions: Provide specific landmark or timing
• Security Clearance: Inform security/gatekeeper about delivery

Issue 4: Shipment Delayed Beyond Expected Date

Symptoms:

• Delivery date passed but not delivered
• Tracking shows “Delayed” status
• Extended transit time

Common Causes:

• High volume during peak seasons
• Weather disruptions (floods, storms)
• Vehicle breakdown or accidents
• Route diversions or roadblocks
• Documentation issues (international)
• Customs hold (cross-border)
• Operational challenges at hubs

Solutions:

• Get Updated ETA: Request revised delivery date
• Understand Reason: Ask for specific delay cause
• Track Actively: Monitor multiple times daily
• Document Delay: Note for potential claims
• Consider Urgency: Explore expedited options if critical
• Request Compensation: Check if service guarantee applies
• Alternative Delivery: Ask about nearest branch pickup

Issue 5: Package Marked Delivered But Not Received

Symptoms:

• Tracking shows “Delivered” status
• No package received at address
• POD shows unfamiliar name

Immediate Actions:

• Check Premises: Look around entire delivery area
• Ask Neighbors: Check if received on your behalf
• Verify POD: Check proof of delivery details carefully
• Contact Security: For apartments/offices, check with security
• Check Family: Confirm no one else received it
• Review Time: Check if delivered at odd hours
• Contact Immediately: Call customer care within 24 hours

Follow-up Steps:

• File non-receipt complaint with docket number
• Request investigation from Safexpress
• Ask for delivery executive contact
• Request GPS proof of delivery
• Check if delivered to wrong address
• File police complaint if suspected theft
• Claim insurance if shipment was insured

Tips for Successful Safexpress Shipment Tracking

Maximize your tracking experience and ensure smooth deliveries with these expert tips.

Before Shipping

Sender Preparation:

• Complete Address: Include flat/house number, landmark, PIN code
• Multiple Contacts: Provide alternate phone numbers
• Choose Right Service: Select appropriate speed and cost balance
• Proper Packaging: Use sturdy materials for fragile items
• Declare Value: For insurance purposes, declare correct value
• Documentation: Keep all invoices and declarations
• Save Receipt: Photograph and save booking receipt digitally
• Share Details: Immediately share tracking with recipient

During Transit

Active Monitoring:

• Daily Checks: Track status at least once daily
• Set Alerts: Enable notifications in mobile app
• Note Changes: Record any unusual status updates
• Coordinate: Communicate with recipient about progress
• Verify Address: Reconfirm delivery address if concerns arise
• Plan Availability: Arrange to be present on expected delivery day
• Keep Contacts: Save customer care number for quick access

Upon Delivery

Recipient Best Practices:

• Inspect Package: Check for damage before signing
• Verify Contents: Open and check items if possible
• Report Damage: Document with photos immediately
• Keep POD: Save proof of delivery document
• Provide Feedback: Rate service for continuous improvement
• Update Sender: Inform sender about successful receipt

Safexpress Tracking Technology and Features

Understanding the technology behind Safexpress tracking helps you appreciate the sophistication of modern logistics.

Technology Infrastructure

GPS Tracking System:

• Real-time vehicle location monitoring
• Route optimization algorithms
• Live tracking of shipments on vehicles
• Geofencing for automated updates
• Driver behavior monitoring

Barcode and RFID:

• Unique identification for each shipment
• Automated scanning at checkpoints
• Reduced human errors in tracking
• Quick processing at hubs
• Inventory management integration

Cloud-Based Platform:

• 24/7 accessible tracking system
• Multi-device compatibility
• Automatic data backup
• Scalable infrastructure
• Fast query processing

Mobile Technology:

• Handheld devices for field staff
• POD capture with digital signature
• Photo documentation of delivery
• Offline capability with sync
• Location-based services

AI and Machine Learning:

• Predictive delivery analytics
• Route optimization
• Demand forecasting
• Anomaly detection
• Customer behavior analysis

Advanced Features

For Individual Customers:

• Email and SMS notifications
• Estimated time of arrival (ETA)
• Exception alerts
• Delivery preference settings
• Historical tracking data
• Multiple shipment tracking

For Business Customers:

• API integration capabilities
• Bulk tracking functionality
• Custom reporting dashboards
• Automated shipping labels
• Invoice reconciliation
• Performance analytics
• Dedicated account manager

Comparison: Safexpress vs Other Leading Couriers

Understanding how Safexpress compares to competitors helps you make informed shipping decisions.

Feature	Safexpress	Blue Dart	DTDC	Delhivery	FedEx India
Network Coverage	40,000+ pin codes	35,000+ pin codes	24,000+ pin codes	18,000+ pin codes	20,000+ pin codes
Tracking Technology	Advanced	Excellent	Good	Very Good	Excellent
Service Range	Comprehensive	Express focus	Balanced	E-commerce focus	International strength
Pricing	Competitive	Premium	Affordable	Competitive	Premium
B2B Specialization	Excellent	Good	Good	Moderate	Excellent
E-commerce Solutions	Strong	Strong	Strong	Excellent	Good
Customer Support	Good	Excellent	Good	Good	Excellent
Technology Integration	Strong	Excellent	Good	Excellent	Excellent
Delivery Speed (Metro)	24-48 hrs	24 hrs	24-72 hrs	24-48 hrs	24 hrs
International Reach	Good	Excellent	Good	Limited	Excellent

Safexpress Unique Strengths

Rail Express Network: Safexpress is one of the few logistics providers with extensive rail express capabilities, offering cost-effective long-distance transportation for heavy cargo.

Integrated Logistics: Beyond courier services, Safexpress provides end-to-end supply chain solutions including warehousing, distribution, and consulting services.

Industry Expertise: With over 30 years of experience, Safexpress has deep understanding of Indian logistics challenges and solutions.

Pan-India Presence: Strong network in both urban metros and rural areas with dedicated branch offices rather than just franchise operations.

B2B Focus: Particularly strong in business-to-business logistics with customized solutions for corporate clients.

Safexpress for E-commerce Businesses

Safexpress has emerged as a preferred logistics partner for e-commerce companies, offering specialized solutions.

E-commerce Logistics Solutions

Fulfillment Services:

• Inventory management at warehouses
• Order processing and picking
• Quality checks before dispatch
• Packaging and labeling
• Same-day and next-day delivery options
• Pan-India coverage

Technology Integration:

• API for automated order import
• Real-time inventory synchronization
• Automated tracking updates to customers
• Return order management
• Analytics and reporting dashboards
• Multi-channel integration (Amazon, Flipkart, etc.)

Reverse Logistics:

• Efficient return pickup services
• Product inspection and sorting
• Refurbishment coordination
• Return to inventory management
• Exchange facilitation
• RTO management

Cash on Delivery (COD):

• COD collection services
• Quick remittance cycles
• Transparent reporting
• Risk management
• Reconciliation support

Value-Added Services:

• Customized packaging solutions
• Gift wrapping for special occasions
• Fragile item handling
• Installation services (for applicable products)
• Quality assurance checks

Safety and Security in Safexpress Shipments

Protecting your shipment throughout its journey is a top priority for Safexpress.

Security Measures

Physical Security:

• CCTV surveillance at all facilities
• Restricted access to warehouses
• Security personnel at hubs and branches
• Tamper-evident packaging
• GPS-tracked vehicles
• Secure loading and unloading protocols

Insurance Options:

• Basic liability coverage included
• Additional insurance available for declared value
• Coverage for loss, damage, or theft
• Easy claim process
• Quick settlement for valid claims

Prohibited and Restricted Items: Understanding what cannot be shipped ensures compliance and safety.

Completely Prohibited:

• Explosives and fireworks
• Radioactive materials
• Narcotics and illegal drugs
• Weapons and ammunition
• Counterfeit currency or goods
• Hazardous chemicals
• Human remains
• Live animals (except with special permits)

Restricted Items (Special Handling):

• Lithium batteries (with documentation)
• Medicines (with prescription)
• Alcohol (with permits)
• Precious metals and jewelry
• Perishable goods
• Liquids and gels
• Electronics (with proper packaging)

Safexpress Mobile App: Complete Guide

The Safexpress mobile application brings convenience to your fingertips with comprehensive features.

App Features Breakdown

Tracking Module:

• Track by docket, reference, or invoice number
• Barcode scanner for instant tracking
• Save favorite or frequent shipments
• Shipment history access
• Real-time status updates
• Push notifications for status changes
• Download and share POD

Booking Module:

• Book new shipments on-the-go
• Choose service type and speed
• Calculate freight charges instantly
• Schedule pickups
• Select pickup date and time
• Save frequently used addresses
• Generate shipping labels

Branch Locator:

• Find nearest Safexpress offices
• View branch contact details
• Get directions via Google Maps
• Check branch operating hours
• Filter by service type availability

Account Management:

• View profile information
• Access past invoices
• Check account balance (for corporate)
• Download payment receipts
• Update contact information
• Set notification preferences

Customer Support:

• In-app chat support
• Raise complaints or queries
• Track complaint status
• FAQ section
• How-to guides and tutorials
• Direct call to customer care

How to Maximize App Benefits

Setup Optimization:

• Enable all notification types for updates
• Add multiple addresses to address book
• Save frequently shipped destinations
• Set up quick booking templates
• Sync with business email for invoices

Regular Usage:

• Check app daily for delivery updates
• Use barcode scanner for quick tracking
• Book shipments during off-peak hours
• Upload consignee details in advance
• Provide feedback to improve service

International Shipping with Safexpress

For customers shipping internationally, Safexpress offers comprehensive global logistics solutions.

International Services Overview

Documentation Support:

• Commercial invoice preparation
• Packing list creation
• Certificate of origin
• Export declaration assistance
• Customs documentation guidance
• Harmonized System Code (HSC) support

Customs Clearance:

• Expert customs brokerage
• Duty and tax calculation
• Compliance verification
• Faster clearance processes
• Representation at customs

Tracking International Shipments:

• Single tracking number for door-to-door
• Customs status updates
• Partner courier information
• Last-mile delivery tracking
• International transit points visibility

Common International Tracking Statuses:

• Export cleared from origin country
• In transit internationally
• Arrived at destination country
• Customs clearance in progress
• Duty payment pending
• Out for delivery in destination country
• Delivered at destination

Tips for International Shipping

Before Shipping:

• Research destination country regulations
• Declare value accurately for customs
• Prepare complete documentation
• Check prohibited items list
• Consider insurance for valuable items
• Provide recipient’s contact details clearly

During Transit:

• Monitor customs status closely
• Respond quickly to documentation requests
• Keep recipient informed about duties
• Track through both Safexpress and destination carrier
• Be patient with customs clearance times

Frequently Asked Questions (FAQs)

How can I track my Safexpress shipment?

You can track your Safexpress shipment through multiple methods: visit the official website and enter your docket number in the tracking section, download the Safexpress mobile app for real-time updates, send an SMS with your docket number to the tracking number, use WhatsApp tracking by messaging the Safexpress business number, or call customer care for phone-based tracking assistance.

What is the average delivery time for Safexpress?

Delivery time varies based on service type and destination. For express services between metro cities, expect 24-48 hours. Surface express typically takes 3-5 days for most routes. Rail express services take 4-14 days depending on distance and are ideal for heavy cargo. Remote locations may take 5-8 days even with express services.

Why is my tracking number not showing any results?

If your tracking number isn’t working, first verify you’ve entered it correctly without spaces or special characters. For newly booked shipments, wait 2-4 hours for the system to update. Check if you’re using the correct tracking platform (official website or app). If issues persist after 24 hours, contact Safexpress customer care with your booking receipt for manual verification.

What should I do if my package shows delivered but I haven’t received it?

Immediately check with family members, neighbors, or security personnel who might have received it on your behalf. Verify the proof of delivery (POD) details including recipient name, time, and location. If you’re certain it wasn’t received, contact Safexpress customer care within 24 hours to file a non-receipt complaint. Request an investigation and ask for GPS delivery proof. Consider filing a police complaint if theft is suspected.

Can I change the delivery address after the shipment is booked?

Address changes are possible but must be requested as soon as possible before the shipment reaches the destination city. Contact customer care immediately with your docket number and provide the new complete address. Changes may incur additional charges and are subject to operational feasibility. Once the shipment is “Out for Delivery,” address changes become extremely difficult.

How long does Safexpress keep packages at their facility?

Safexpress typically holds packages at destination branches for 7-10 days if delivery cannot be completed. After multiple delivery attempts fail, you’ll receive notification to collect from the nearest branch. If the package isn’t collected within the holding period, it may be returned to sender (RTO). Contact the branch directly to extend the holding period if needed.

Does Safexpress provide insurance for shipments?

Yes, Safexpress offers insurance coverage for shipments. Basic transit liability is included in standard services, but it’s limited. For valuable items, you can purchase additional insurance by declaring the shipment value and paying the insurance premium (typically 0.5-2% of declared value). Insurance claims require original receipts, invoices, and documentation of damage or loss.