APEX Courier Tracking: Complete Guide to Track Your Shipments in India
APEX Courier is a logistics and courier service provider operating in India, offering domestic and international shipping solutions for businesses and individual customers. The company provides comprehensive tracking systems that enable customers to monitor their shipments in real-time, ensuring visibility and transparency throughout the delivery journey from origin to final destination.
What is APEX Courier Service?
APEX Courier specializes in express delivery services, document transportation, parcel shipping, freight forwarding, and logistics solutions across India and select international destinations. The service caters to diverse customer segments including corporate clients, e-commerce businesses, government organizations, small and medium enterprises, and individual consumers requiring reliable, efficient courier solutions for time-sensitive and standard deliveries.
APEX Courier operates through an extensive network of branch offices, distribution centers, sorting hubs, and delivery personnel strategically positioned across major cities, regional centers, and service areas throughout India. The company emphasizes providing dependable shipping solutions with competitive pricing, operational efficiency, and customer-focused service, making it a trusted partner for businesses and individuals requiring consistent logistics support.
How to Track APEX Courier Shipments
Tracking your APEX Courier shipment requires the unique tracking number, docket number, consignment number, or reference number provided at the time of booking. Multiple tracking methods ensure convenient access to real-time shipment status information.
Online Tracking Methods
Official APEX Courier Website
Visit the official APEX Courier website and navigate to the tracking section, typically featured prominently on the homepage or accessible through the services, customer support, or tracking menu. Enter your tracking number, docket number, or consignment number in the designated tracking field and click the track, submit, or search button. The system queries the central database and displays comprehensive tracking information on your screen.
The tracking interface typically provides:
- Current shipment status and precise location within the delivery network
- Pickup confirmation date, time, and origin location details
- Complete transit history with all checkpoint timestamps and facility names
- Estimated delivery date and expected time window
- Delivery confirmation with recipient name, signature, and delivery timestamp
- Exception alerts for delays, address issues, delivery problems, or holds
- Contact information for relevant delivery office, hub, or customer service
- Proof of delivery documentation including signature images when available
- Additional notes, special handling instructions, or status clarifications
- Real-time status updates with manual or automatic refresh options
Third-Party Courier Tracking Platforms
Multi-carrier tracking platforms and courier aggregator websites support APEX Courier tracking capabilities alongside hundreds of other domestic and international courier services. Popular, reliable platforms include Ship24, TrackingMore, 17Track, India Tracking, Parcelsapp, AfterShip, PackageTrackr, and Track-Trace.
Benefits and advantages of third-party tracking platforms:
- Unified, centralized dashboard for tracking shipments from multiple different couriers simultaneously
- Automatic courier identification and detection based on tracking number format patterns and algorithms
- Enhanced notification systems with fully customizable email, SMS, and push alerts for status changes
- Historical tracking data storage, archival, and comprehensive reporting capabilities for record-keeping
- Mobile applications with real-time push notifications for instant status updates on smartphones
- No mandatory registration or account creation required for basic tracking functionality
- Multi-language support and international tracking capabilities across borders and countries
- Comparative delivery performance analytics across multiple carriers for informed decisions
- Cleaner, more intuitive user-friendly interfaces in many cases with better accessibility
- API integration options for business applications and e-commerce platforms
Mobile Browser Tracking
Access APEX Courier tracking through smartphone or tablet web browsers by visiting the official website directly. Mobile-optimized, responsive tracking pages deliver full functionality on portable devices with layouts specifically adapted for smaller screens, enabling convenient shipment monitoring without downloading dedicated mobile applications, saving device storage space and mobile data usage.
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Alternative Tracking Methods
Customer Service Phone Tracking
Contact APEX Courier customer care helpline via phone with your tracking number, docket number, or consignment number ready. Customer service representatives access internal tracking systems and comprehensive databases providing detailed, real-time shipment status information, accurate delivery estimates, transit updates, and professional assistance with coordination, problem resolution, delivery scheduling, or special requirements.
Email Tracking Inquiry
Submit tracking inquiries via email to APEX Courier customer support addresses found on the official website, booking documentation, or promotional materials. Include your complete tracking number, shipment booking reference or receipt number, sender and recipient details, booking date, and specific questions or concerns clearly stated. Email responses typically arrive within 24-48 hours for standard inquiries, though urgent matters may receive faster priority attention.
Branch Office Visit
Visit APEX Courier branch offices, service centers, distribution hubs, or operational facilities for in-person tracking assistance and comprehensive customer support. Office staff access detailed shipment records in internal systems, provide printed tracking reports if needed, and help resolve delivery challenges, documentation issues, payment matters, or situations requiring direct intervention, face-to-face communication, or physical documentation handling.
SMS Tracking Services
Check if APEX Courier offers SMS-based tracking by sending tracking numbers to designated phone numbers or short codes. This provides quick status updates via text message without requiring internet connectivity, useful in areas with limited data access or for customers preferring text-based communication channels.
Mobile Application Tracking
Verify if APEX Courier offers a dedicated mobile application for iOS or Android devices. Mobile apps typically provide enhanced tracking features including push notifications for status changes, barcode scanning for quick tracking number entry, multiple shipment management, saved tracking history, and offline access to recent tracking information.
WhatsApp Tracking
Check if APEX Courier offers WhatsApp Business-based tracking and customer service where customers can send tracking numbers via WhatsApp messaging to receive automated status updates, delivery confirmations, and support responses, enabling convenient tracking through the popular messaging platform.
Understanding APEX Courier Tracking Numbers
APEX Courier tracking numbers serve as unique identifiers for individual shipments throughout the entire logistics network and delivery journey.
Tracking Number Formats
APEX Courier tracking numbers typically consist of alphanumeric characters with specific formats varying based on service type, operational systems, shipment categories, and routing:
- Numeric codes ranging from 8 to 16 digits for standard domestic shipments
- Alphanumeric combinations mixing letters and numbers for specialized services
- Possible prefix codes or letters identifying service category, origin location, destination region, or priority level
- Sequential numbering systems with check digits for validation and error detection
- Docket numbers for traditional courier booking methods and paper-based documentation
- Consignment numbers for commercial shipments or bulk orders
- Reference numbers for corporate accounts, contract logistics, or regular customers
- Air waybill (AWB) numbers for air cargo and express air shipments following industry standards
The format may include separators like hyphens, slashes, or spaces in official documentation, but these should typically be omitted when entering numbers in online tracking systems for optimal results and accurate queries.
Locating Your Tracking Number
Your APEX Courier tracking number appears on multiple documents and communications throughout the shipping process:
Booking Receipt/Consignment Note: The primary document issued during shipment booking prominently displays the tracking number at the top, center, header section, or near barcode areas. This physical receipt serves as the official record of shipment acceptance and contains all booking details, service terms, and conditions.
Email Confirmation: Automated booking confirmation emails sent immediately after successful shipment registration include the tracking number in the subject line, message body header, highlighted section, or as a prominently displayed reference number for easy identification, copying, and sharing with recipients or other stakeholders.
SMS Notification: Text messages sent to registered mobile numbers immediately after booking contain the tracking number for easy reference, quick access, convenient sharing with recipients, and mobile storage for future reference without requiring paper documentation or email access.
Shipping Label/Barcode: Physical barcode labels affixed securely to packages include the tracking number in both machine-readable barcode format for automated scanning systems and human-readable text printed clearly below, beside, or above the barcode for manual reference, verification, and visual confirmation.
Invoice/Payment Receipt: Commercial invoices, payment receipts, billing statements, or transaction confirmations for corporate accounts include tracking numbers for shipment reference, order reconciliation purposes, accounting records, expense tracking, and financial documentation.
Customer Portal/Online Account: Online accounts, customer portals, or dashboard systems display tracking numbers for all shipments booked through the account, creating a centralized, searchable repository of complete shipping history with advanced filtering, sorting, export capabilities, and reporting tools.
Pickup Acknowledgment: Pickup personnel may provide written acknowledgment, digital receipt, mobile confirmation, or handheld device-generated proof containing the tracking number upon collecting packages from sender locations, serving as immediate proof of handover and transfer of custody.
Maintain tracking numbers securely and accessibly by saving them in multiple locations including email archives with searchable labels and folders, phone notes applications with organized categories, cloud storage services (Google Drive, Dropbox, OneDrive, iCloud), screenshots saved to photo galleries with descriptive filenames and tags, password managers with secure notes features, spreadsheets for bulk tracking and analysis, and written physical records as backup to prevent loss and ensure accessibility whenever needed across devices and platforms.
APEX Courier Shipment Status Definitions
Understanding tracking status updates helps accurately interpret package location, movement patterns, delivery progression timeline, and potential issues requiring attention or intervention.
| Status | Description | Customer Action Required |
|---|---|---|
| Shipment Booked | Shipment registered in system, label generated | None – awaiting pickup |
| Pickup Scheduled | Collection arranged with sender for specific date/time | Ensure package ready for collection |
| Picked Up | Package collected from origin address by courier | None – shipment in transit to hub |
| Received at Origin Hub | Arrived at first sorting/distribution facility | None – being processed and sorted |
| In Transit | Moving through delivery network toward destination | None – monitor for updates |
| Departed Origin Hub | Left sorting facility toward destination hub | None – en route to next checkpoint |
| Arrived at Transit Hub | Reached intermediate sorting point or transfer facility | None – being transferred/sorted |
| In Transit to Destination | Moving toward final delivery location/city | None – approaching destination |
| Arrived at Destination Hub | Reached final city delivery facility or local hub | None – preparing for delivery |
| Out for Delivery | Loaded on delivery vehicle for final delivery | Be available to receive package |
| Delivered | Successfully handed to recipient with confirmation | Verify package condition immediately |
| Delivery Attempted | Recipient unavailable during delivery attempt | Contact courier immediately to reschedule |
| Awaiting Recipient Pickup | Package held at office for customer collection | Visit office with valid ID to collect |
| On Hold | Awaiting payment, instructions, clearance, or resolution | Contact customer service immediately |
| Address Incomplete | Delivery address unclear, insufficient, or incorrect | Provide complete correct address urgently |
| Payment Pending | COD amount not collected or payment issue | Coordinate payment with delivery agent |
| Customs Clearance | Undergoing customs processing (international) | Provide documentation/pay duties if needed |
| Returned to Sender | Package being sent back to origin address | Contact sender for resolution/rebooking |
| Lost/Misrouted | Package location uncertain or misdirected | Contact customer service urgently |
| Damaged | Package damaged during transit or handling | File damage claim with photographic evidence |
| Cancelled | Shipment cancelled before delivery completion | Contact customer service for refund/details |
| Undeliverable | Cannot be delivered due to persistent issues | Contact customer service for options |
| Exception | Unusual circumstance affecting delivery | Review details and contact support |
APEX Courier Service Coverage
APEX Courier operates across India with varying service levels and infrastructure depending on geographic regions and market presence.
Domestic Coverage Areas
Metropolitan Cities: APEX Courier maintains comprehensive coverage in major metropolitan areas including Delhi NCR (Delhi, Noida, Gurgaon, Ghaziabad, Faridabad), Mumbai (including Navi Mumbai, Thane), Bangalore, Chennai, Kolkata, Hyderabad, Pune, Ahmedabad, Surat, and Jaipur. These locations benefit from multiple daily pickups, express delivery options, extensive service center networks, dedicated customer support infrastructure, and priority operational focus.
Tier-2 Cities: Service extends to important commercial and administrative centers such as Chandigarh, Lucknow, Indore, Bhopal, Nagpur, Coimbatore, Kochi, Vishakhapatnam, Vadodara, Ludhiana, Patna, Kanpur, Nashik, Rajkot, Vijayawada, and similar cities. Delivery frequency and transit times remain competitive with reasonable service standards.
Tier-3 Towns: Smaller towns, district headquarters, and emerging urban centers receive service through branch networks, franchise partnerships, and extended delivery arrangements. Service frequency may be reduced compared to major cities but coverage remains accessible.
Rural and Remote Areas: Service to remote locations depends on road connectivity, transportation infrastructure, partner courier networks, and operational feasibility. Extremely remote areas may require customers to collect packages from nearest service centers or designated pickup points.
International Coverage
APEX Courier handles international shipments to select global destinations through partnerships with international courier networks and logistics providers. International service availability typically includes:
- Middle East countries (UAE, Saudi Arabia, Kuwait, Oman, Qatar, Bahrain)
- Southeast Asian nations (Singapore, Malaysia, Thailand, Indonesia)
- European destinations (UK, Germany, France, Italy, Netherlands)
- North American locations (USA, Canada)
- Other destinations through partner networks
International coverage varies, so verify destination serviceability, documentation requirements, and customs regulations before booking.
Serviceability Verification
Pin Code Serviceability Checker: Use the APEX Courier website serviceability verification tool by entering origin and destination six-digit pin codes. The system confirms service availability and provides estimated delivery timeframes.
Customer Service Inquiry: Contact APEX Courier support with specific origin and destination details to confirm service availability, understand delivery timelines, and clarify pricing and requirements.
Branch Office Consultation: Visit local APEX Courier offices to discuss service availability for specific routes, receive accurate delivery estimates based on operational data, and get personalized guidance.
APEX Courier Delivery Timeframes
Delivery timelines vary based on multiple factors including service type selected, route characteristics, geographic distance, and prevailing operational conditions.
| Route Category | Express Service | Standard Service | Economy Service |
|---|---|---|---|
| Within Same City | 1-2 days | 2-3 days | 3-4 days |
| Intra-State | 2-3 days | 3-5 days | 5-7 days |
| Metro to Metro | 2-4 days | 4-6 days | 6-9 days |
| Metro to Tier-2 | 3-5 days | 5-7 days | 7-10 days |
| Tier-2 to Metro | 3-5 days | 5-7 days | 7-10 days |
| Between Tier-2 Cities | 4-6 days | 6-9 days | 9-14 days |
| Metro/Tier-2 to Tier-3 | 5-8 days | 8-14 days | 14-21 days |
| Remote Locations | 7-15 days | 15-25 days | 25-35 days |
| International | 5-15 days | Variable | Not typically available |
Actual delivery times depend on numerous factors:
- Geographic distance and route complexity
- Transportation infrastructure and connectivity
- Weather conditions and seasonal variations
- Holidays, festivals, and operational schedules
- Customs clearance for international shipments
- Peak season volumes and capacity constraints
- Package characteristics and special handling
- Service level selected during booking
Always account for potential delays during monsoon seasons (June-September), major festivals (Diwali, Dussehra, Eid, Christmas), year-end holidays, and regional celebrations when planning shipment timing.
Common APEX Courier Tracking Issues
Users occasionally encounter tracking challenges requiring troubleshooting and resolution.
Tracking Number Not Recognized
Problem: Entering the tracking number returns no results or error messages.
Solutions:
- Wait 6-12 hours after booking for system updates
- Verify tracking number accuracy by checking booking receipt
- Remove all spaces, hyphens, or special characters
- Ensure you’re using the complete tracking number
- Confirm the tracking number with the sender
- Try alternative tracking platforms
- Contact APEX Courier customer service after 24 hours
Status Not Updating
Problem: Tracking status remains unchanged for extended periods.
Possible Causes:
- Package in transit between hubs without intermediate scanning
- Weekend or holiday periods affecting operations
- Economy services with fewer checkpoint scans
- System synchronization delays
- Package awaiting batch processing
Actions:
- Allow 48-72 hours between major checkpoint updates
- Check for holidays affecting operations
- Verify expected delivery timeframe for service level
- Consider weather disruptions or transportation delays
- Contact customer service if static for 4+ days
Incorrect or Incomplete Address
Problem: Delivery address contains errors or insufficient detail.
Solutions:
- Contact APEX Courier customer service immediately
- Provide tracking number and complete correct address
- Include working contact number and landmarks
- Address corrections most successful before final delivery facility
- Coordinate with delivery agent if already out for delivery
- Request package hold at office for self-pickup
Multiple Failed Delivery Attempts
Problem: Tracking shows repeated unsuccessful delivery attempts.
Common Reasons:
- Recipient consistently unavailable
- Incorrect or unclear address
- Contact number not working or unanswered
- Access restrictions at delivery location
- Business closed during delivery attempts
- Delivery agent unable to locate address
Solutions:
- Verify and update contact information
- Provide additional detailed address information
- Coordinate specific delivery time window
- Authorize alternate recipient
- Arrange self-pickup from branch office
- Ensure availability during business hours
Extended Transit Time
Problem: Shipment taking longer than expected timeframe.
Investigation Steps:
- Review tracking history for delay indications
- Check for weather disruptions or transportation issues
- Verify expected timeframe for service level booked
- Consider peak season impacts
- Contact customer service if delay exceeds timeframe by 3+ days
- Request detailed transit information and revised estimate
APEX Courier Customer Support
Effective customer support facilitates quick resolution of tracking and delivery issues.
Contact Methods
Phone Support: APEX Courier provides customer care numbers available on the website and booking receipts. Phone support offers immediate assistance for urgent queries and problem resolution.
Email Support: Send detailed inquiries to customer support email addresses. Include complete tracking number, shipment details, and clear description of issues. Email responses typically arrive within 24-48 hours.
Branch Office Visit: Visit APEX Courier offices for in-person assistance with complex issues, documentation requirements, or claims processing.
Online Contact Forms: Submit inquiries through website contact forms creating documented communication records.
WhatsApp Support: Check if APEX Courier offers WhatsApp-based customer support for convenient messaging-based queries.
Information to Provide
When contacting support, prepare:
- Complete tracking or consignment number
- Sender name, contact number, and address
- Recipient name, contact number, and delivery address
- Shipment booking date and reference
- Service type selected
- Package contents description and declared value
- Specific issue or question clearly stated
- Relevant documentation (booking receipt, photos)
Booking APEX Courier Services
To utilize APEX Courier tracking, you must first book a shipment through available channels.
Booking Methods
Online Booking: Visit the APEX Courier website and complete the online booking form with sender details, recipient information, package dimensions, weight, contents description, and service preference. The system calculates costs and provides tracking number upon confirmation.
Branch Office Booking: Visit offices for in-person booking with staff assistance including service selection, packaging recommendations, weight measurement, documentation completion, and immediate tracking number provision.
Phone Booking: Contact customer service to book shipments via phone. Provide shipment details verbally, arrange pickup, and receive tracking number through SMS or email.
Pickup Request: Request package pickup from your location by contacting APEX Courier with pickup address, package details, and preferred timing.
Corporate Accounts: Businesses can establish corporate accounts offering credit facilities, discounted rates, dedicated account managers, and streamlined booking processes.
Required Documentation
Domestic Shipments:
- Valid sender identification (Aadhaar, PAN, Driving License)
- Complete addresses with accurate pin codes
- Contact numbers for both parties
- Contents declaration describing items
- Invoice for commercial shipments
- GST invoice for business transactions
- Proper packaging meeting standards
International Shipments:
- All domestic requirements
- Detailed commercial invoice with HS codes
- Customs declaration forms
- Certificate of origin if required
- Import Export Code (IEC) for business shipments
- Additional permits for regulated items
APEX Courier Pricing Structure
APEX Courier pricing depends on multiple variables affecting shipping costs.
Cost Calculation Factors
| Factor | Impact on Pricing |
|---|---|
| Weight | Base rate per kg with minimum chargeable weight |
| Volumetric Weight | Calculated for bulky items (L×W×H/5000) |
| Distance/Zone | Zone-based pricing increases with distance |
| Service Speed | Express costs 30-60% more than standard |
| Delivery Location | Remote areas incur surcharges |
| Fuel Surcharge | Variable percentage based on fuel prices (15-25%) |
| Insurance | Optional coverage (1-3% of declared value) |
| Special Handling | Fragile or oversized items require additional fees |
| COD Service | Cash on delivery charges (₹50-100 per shipment) |
| Pickup Service | May be complimentary or charged based on value |
| Peak Season | Increased rates during high-volume periods |
Getting Accurate Quotes
Online Calculator: Use the APEX Courier website shipping calculator by entering pin codes, weight, dimensions, and service preference for instant estimates.
Customer Service Quote: Contact support with complete shipment details for accurate pricing information.
Office Visit: Visit branch offices for in-person quotes with accurate measurements and comprehensive pricing breakdowns.
Volume Discounts: Businesses shipping regularly can negotiate discounted rates based on volume.
Package Safety and Security
APEX Courier implements measures to ensure shipment safety throughout delivery.
Security Features
Barcode Tracking: Each package receives unique barcode labels scanned at checkpoints creating comprehensive audit trails.
Secure Facilities: Sorting hubs and warehouses employ security personnel, surveillance systems, and access controls.
Delivery Verification: Recipients must sign delivery receipts. High-value shipments may require identity verification.
Insurance Options: Optional insurance protects against loss, theft, or damage with financial compensation up to declared value.
Proper Packaging Guidelines
Box Selection: Use sturdy corrugated boxes appropriate for package weight and fragility. Avoid damaged or weak boxes.
Internal Protection: Cushion contents with bubble wrap, foam, packing peanuts, or crumpled paper ensuring items cannot move.
Secure Sealing: Use quality packing tape on all seams and openings. Reinforce bottom seams for heavy packages.
Clear Labeling: Affix address labels on flat surfaces with clear visibility. Ensure labels are waterproof and secure. Remove old labels.
Fragile Markings: Mark fragile items prominently on multiple sides. While not guaranteeing special handling, markings alert handlers.
Weight Distribution: Place heavy items at bottom with lighter items on top. Fill empty spaces to prevent shifting.
Prohibited Items: Never ship hazardous materials, flammable liquids, perishables without arrangements, illegal items, or weapons.
Claims Process for Lost or Damaged Shipments
Despite precautions, occasional shipment issues require claims for compensation.
Lost Shipment Claims
Eligibility: File claims when tracking shows no movement for 7-10 days beyond expected delivery date or APEX Courier confirms loss.
Required Documentation:
- Original booking receipt with tracking number
- Proof of shipment contents and value
- Detailed description of package contents
- Insurance documentation if purchased
- Sender and recipient identification
Filing Process:
- Contact customer service to report lost shipment
- Submit formal claim request with documentation
- Complete claim forms provided by company
- Cooperate with investigation
- Investigation typically takes 10-21 business days
Compensation:
- Insured shipments: Up to declared value
- Uninsured shipments: Standard liability limits (₹1,000-₹5,000)
- Actual documented value up to coverage limits
Damaged Shipment Claims
Immediate Actions:
- Inspect packages before accepting delivery
- Photograph damage showing exterior and contents
- Note damage on delivery receipt before signing
- Retain damaged packaging as evidence
Claim Submission:
- File within 24-48 hours of delivery
- Provide photographs showing damage
- Include delivery receipt noting damage
- Submit repair estimates or replacement costs
- Retain damaged items until resolution
Investigation: APEX Courier reviews packaging adequacy and handling records. Claims for inadequate packaging may receive reduced compensation.
Resolution: Approved claims receive compensation for repair costs or replacement value up to declared value and coverage limits.
APEX Courier for E-commerce Businesses
Online sellers benefit from APEX Courier services supporting e-commerce operations.
E-commerce Features
Bulk Shipment Processing: Handle multiple orders simultaneously with batch booking capabilities.
Cash on Delivery: Enable sales to customers preferring payment at delivery with remittance according to payment cycles.
Return Management: Handle product returns through reverse logistics tracking.
Order Tracking Integration: Provide customers with tracking numbers through automated notifications.
Performance Reporting: Access delivery performance data including on-time rates and exception frequencies.
Benefits for Sellers
Cost-Effective Shipping: Competitive pricing helps maintain profit margins.
Service Coverage: Network enables sales to customers across regions.
Delivery Confirmation: Proof of delivery protects against false claims.
Customer Satisfaction: Reliable tracking contributes to positive experiences.
Tips for Effective APEX Courier Tracking
Maximize tracking benefits through proactive practices.
Save Tracking Numbers Immediately: Store in multiple locations including email, phone notes, screenshots, and written records.
Monitor Regularly: Check status daily approaching delivery dates for early problem detection.
Enable Notifications: Provide accurate contact information to receive updates.
Verify Details: Confirm recipient contact numbers and complete addresses with pin codes.
Understand Timelines: Learn typical delivery timeframes for your routes.
Document History: Screenshot tracking at key milestones for reference.
Coordinate Delivery: Communicate with recipients about expected delivery dates.
Plan for Seasons: Account for delays during peak periods and festivals.
Package Properly: Follow packaging guidelines to prevent damage.
Clear Instructions: Provide specific delivery instructions during booking.
Frequently Asked Questions (FAQs)
1. How long does APEX Courier take to deliver packages within India?
APEX Courier delivery timeframes vary by service type and route. Express services within the same city typically deliver in 1-2 days, while intra-state shipments take 2-5 days. Metro-to-metro routes require 2-6 days depending on service level. Inter-state deliveries range from 3-14 days based on distance and service. Tier-2 city deliveries add 1-3 days, while remote locations may need 7-35 days depending on accessibility. Actual times depend on weather, holidays, peak season volumes, and route characteristics. Major festivals, monsoon seasons, and year-end holidays may extend timeframes by additional days.
2. What should I do if my APEX Courier tracking number shows no information after booking?
If tracking returns no results, wait 6-12 hours after booking as system updates require processing time. Verify your tracking number accuracy by checking the booking receipt or confirmation message. Remove all spaces or special characters when entering the number. If no information appears after 24 hours, contact the sender to confirm the tracking number is correct. Reach out to APEX Courier customer service if issues persist, providing booking details, sender information, and receipt number so they can investigate system errors or update tracking manually.
3. Can I change the delivery address after my APEX Courier package is in transit?
Address changes after dispatch are possible but depend on package location. Contact APEX Courier customer service immediately with your tracking number and complete correct address with pin code and landmarks. If the package hasn’t reached the destination facility, modifications may be successful. Once packages are out for delivery, address changes typically cannot be accommodated. Alternative options include requesting package hold at the nearest office for self-pickup or coordinating with the delivery agent when they contact you.
4. How do I file a claim for a lost or damaged APEX Courier shipment?
For lost shipments, wait 7-10 days beyond expected delivery before filing claims. Contact customer service with your tracking number, booking receipt, proof of contents value, and detailed description. For damaged packages, photograph damage immediately, note it on the delivery receipt before signing, and file claims within 24-48 hours. Include damage photos and repair or replacement cost documentation. APEX Courier investigates claims within 10-21 business days and provides compensation based on declared value and insurance coverage.
5. Does APEX Courier provide international shipping and tracking services?
Yes, APEX Courier handles international shipments to select destinations including Middle East countries, Southeast Asian nations, European destinations, and North America through partnerships with international courier networks. International tracking follows shipments through export customs, international transit, destination customs, and final delivery. Delivery timeframes range from 5-21 days depending on destination. International services require additional documentation including commercial invoices, customs declarations, HS codes, and certificates of origin. Always verify destination serviceability, documentation requirements, and customs regulations before booking by contacting customer service or visiting branch offices.