Better Trucks Tracking: Complete Guide to Track Your Shipments in India (2025)
In India’s rapidly evolving logistics and transportation sector, Better Trucks has emerged as a modern technology-driven platform connecting shippers with reliable truck operators for efficient freight movement. Whether you’re tracking a commercial shipment, industrial cargo, or business goods, understanding how to effectively monitor your Better Trucks consignments is essential for supply chain visibility and operational efficiency. This comprehensive guide provides everything you need to know about Better Trucks tracking, from basic tracking methods to advanced logistics management strategies.
What is Better Trucks?
Better Trucks is an innovative logistics technology platform operating in India that connects businesses requiring freight transportation with a network of verified truck operators and fleet owners. Unlike traditional courier services focused on parcels and documents, Better Trucks specializes in Full Truck Load (FTL) and Part Truck Load (PTL) transportation for commercial and industrial shipments.
Company Overview and Business Model
Better Trucks operates as a digital freight marketplace, leveraging technology to modernize India’s traditionally fragmented trucking industry. The platform addresses key challenges in commercial transportation including:
Core Value Proposition:
- Digital Marketplace: Connects shippers with verified transporters through technology platform
- Real-Time Visibility: GPS-enabled tracking for complete shipment visibility
- Transparent Pricing: Clear, upfront pricing without hidden charges
- Quality Assurance: Verified trucks and drivers meeting quality standards
- Efficient Operations: Reduced empty runs and optimized route planning
- Reliable Service: Accountability through technology and rating systems
- Modern Infrastructure: Tech-enabled operations replacing traditional brokerage
Target Customer Segments:
- Manufacturing Companies:
- Raw material transportation
- Finished goods distribution
- Inter-plant transfers
- Factory to warehouse movements
- Equipment and machinery transport
- E-commerce and Retail:
- Warehouse to warehouse transfers
- Distribution center shipments
- Bulk inventory movements
- Return logistics
- Seasonal inventory redistribution
- FMCG and Consumer Goods:
- Primary and secondary distribution
- Depot to distributor shipments
- Bulk product movements
- Regional distribution
- Stock transfers
- Industrial Enterprises:
- Heavy machinery transport
- Industrial equipment movement
- Project cargo handling
- Construction material transport
- Chemical and petroleum products
- Agricultural and Commodity Traders:
- Agricultural produce transportation
- Grain and commodity movements
- Cold chain requirements
- Bulk agricultural shipments
- Market to market transfers
- Pharmaceutical Companies:
- Temperature-controlled shipments
- Bulk medicine distribution
- API and raw material transport
- Compliance-driven logistics
You might like this BDEL Courier Tracking
Service Portfolio
Transportation Services:
- Full Truck Load (FTL):
- Dedicated truck for single shipper
- Direct point-to-point transportation
- No intermediate handling
- Faster transit times
- Better security for valuable cargo
- Ideal for large volume shipments
- Part Truck Load (PTL):
- Shared truck space with other shippers
- Cost-effective for smaller volumes
- Consolidated shipments
- Multiple pickup and delivery points
- Suitable for moderate quantities
- Express Freight:
- Time-critical shipments
- Priority handling and transport
- Dedicated fast-track routes
- Premium service levels
- Guaranteed delivery windows
- Temperature Controlled Transport:
- Refrigerated trucks (reefers)
- Cold chain logistics
- Temperature monitoring systems
- Pharmaceutical grade transport
- Perishable goods handling
- Specialized Cargo:
- Oversized and heavy cargo
- Hazardous material transport (with proper permissions)
- Fragile goods handling
- High-value shipment security
- Custom requirements
Vehicle Types Available:
| Vehicle Type | Capacity | Typical Use | Dimensions |
|---|---|---|---|
| Tata Ace / Small Trucks | 750 kg – 1.5 tons | Intra-city, small loads | 7-9 feet |
| LCV (Light Commercial Vehicle) | 1.5 – 3 tons | City and inter-city small loads | 10-12 feet |
| MCV (Medium Commercial Vehicle) | 3 – 9 tons | Regional distribution | 14-17 feet |
| HCV (Heavy Commercial Vehicle) | 9 – 20 tons | Long-distance bulk transport | 19-20 feet |
| Multi-Axle Trucks | 20 – 40+ tons | Heavy industrial cargo | 20-32 feet |
| Container Trucks | 20-32 tons | Containerized freight | 20-40 feet containers |
| Open Trucks | Various | Construction materials, non-sensitive cargo | Various |
| Closed Body Trucks | Various | Protected cargo | Various |
| Refrigerated Trucks | Various | Temperature-sensitive goods | Various |
| Trailers | 25-40 tons | Long-haul heavy transport | Various configurations |
Technology and Features
Platform Capabilities:
- Real-Time GPS Tracking:
- Live location updates
- Route monitoring
- Geofencing alerts
- Stop detection
- Speed monitoring
- ETA predictions
- Digital Documentation:
- E-POD (Electronic Proof of Delivery)
- Digital LR (Lorry Receipt)
- Invoice generation
- Document management
- Paperless operations
- Cloud storage
- Smart Matching Algorithm:
- Automatic shipper-transporter matching
- Load optimization
- Route efficiency
- Capacity utilization
- Demand-supply balancing
- Transparent Operations:
- Upfront pricing
- No hidden charges
- Clear service levels
- Rating and review system
- Quality metrics
- Performance tracking
- Analytics and Reporting:
- Shipment analytics
- Performance dashboards
- Cost analysis
- Route optimization insights
- Historical data
- Business intelligence
- Communication Tools:
- In-app messaging
- Driver communication
- Customer support chat
- Automated notifications
- Alert systems
- Multi-channel updates
Network and Coverage
Geographic Presence:
- Major metro cities and industrial hubs
- Key manufacturing zones
- Strategic highway corridors
- Port connectivity
- Border checkpost areas
- Pan-India coverage through transporter network
Strong Coverage Areas:
- Delhi NCR, Mumbai, Bangalore, Chennai, Hyderabad, Kolkata
- Industrial corridors (Delhi-Mumbai, Golden Quadrilateral)
- Manufacturing hubs (Gujarat, Tamil Nadu, Maharashtra, Haryana)
- Port cities (Mumbai, Chennai, Kolkata, Mundra, Kandla)
- Tier-2 industrial cities
Understanding Better Trucks Tracking Numbers
Better Trucks tracking system uses unique identifiers to monitor shipments throughout their journey from origin to destination. Understanding these tracking references is crucial for effective shipment monitoring.
Tracking Number Formats and Identifiers
Better Trucks uses multiple identifiers for comprehensive shipment tracking:
Primary Tracking Identifiers:
- Consignment Number/Booking ID:
- Unique alphanumeric identifier assigned at booking
- Format typically: BT followed by 10-12 digits/letters
- Example: BT123456789012, BTFRT987654321
- Primary reference for all tracking activities
- Used across all communication channels
- LR Number (Lorry Receipt):
- Official transport document number
- Legal document for freight movement
- Format varies: alphanumeric, 10-15 characters
- Required for legal and tax purposes
- Critical for claims and disputes
- Truck Number/Vehicle Registration:
- Vehicle registration number carrying your shipment
- Format: State code + District code + Numbers + Letters
- Example: DL-1A-1234, MH-12-AB-3456
- Useful for GPS tracking and driver contact
- Visible on truck and documents
- Trip ID:
- Unique identifier for specific journey/trip
- Used internally by Better Trucks platform
- Links booking to vehicle assignment
- Useful for multi-leg shipments
- Reference Number:
- Custom reference provided by shipper
- Your internal order/PO number
- Optional but helpful for your records
- Makes searching easier in your system
- Invoice Number:
- Billing document reference
- Links payment to shipment
- Financial tracking and reconciliation
Format Characteristics:
- Case-sensitive (uppercase/lowercase may matter)
- No spaces within tracking numbers
- May include hyphens or underscores
- Length typically 10-16 characters
- Alphanumeric combinations common
- Unique across Better Trucks system
Where to Find Your Better Trucks Tracking Information
For Shippers/Consignors:
- Booking Confirmation:
- Email confirmation: Detailed booking summary sent immediately after booking
- SMS notification: Quick reference with key tracking details
- Platform dashboard: Login to Better Trucks platform to view all bookings
- Booking receipt: Digital or printed receipt with all identifiers
- Mobile app notification: If using Better Trucks mobile application
- Transport Documents:
- Lorry Receipt (LR): Original or copy provided at dispatch
- Consignment Note: Detailed shipment description document
- Invoice/Bill: Financial document with tracking references
- E-Way Bill: Electronic waybill with shipment details (for GST compliance)
- Delivery Challan: Document accompanying goods
- Digital Channels:
- Better Trucks Portal: Login dashboard showing all active shipments
- Mobile Application: Access through shipper app
- API Integration: For ERP/TMS integrated systems
- WhatsApp Updates: Tracking details via WhatsApp (if enabled)
- Email Notifications: Regular status updates via email
- Driver/Transporter Communication:
- Provided by assigned driver before dispatch
- Transporter shares tracking details
- Physical documents handed over at loading
For Consignees/Recipients:
- Advance Shipment Notice (ASN):
- Email or SMS from shipper with tracking details
- Dispatch notification with expected delivery
- Includes all necessary tracking identifiers
- Shipper Communication:
- Direct communication from sender
- Purchase order references
- Proforma invoice with shipment details
- Better Trucks Notification (if registered):
- SMS/Email alerts if consignee registered in system
- Delivery notifications with tracking info
- ETA updates directly to recipient
- Transport Documents:
- LR copy for recipient (if sent in advance)
- Delivery documentation at receipt time
- POD after successful delivery
Important Storage and Management Tips:
Immediate Actions After Booking:
- Screenshot booking confirmation page
- Save email confirmation in dedicated folder
- Forward tracking details to relevant team members
- Add tracking number to your inventory/ERP system
- Create reminder for expected delivery date
- Save transporter and driver contact details
- Photograph LR and other physical documents
Organized Record Keeping:
- Maintain Excel/database of all shipments with tracking numbers
- Link tracking numbers to purchase orders/invoices
- Create folder structure: Client > Month > Shipment ID
- Use cloud storage for accessibility
- Tag emails with tracking numbers for easy search
- Keep physical documents filed systematically
Backup and Redundancy:
- Multiple team members should have tracking access
- Email tracking details to multiple stakeholders
- Keep both digital and physical copies of critical documents
- Backup data regularly
- Use shared drives for team access
How to Track Better Trucks Shipments
Better Trucks provides multiple tracking methods designed for both small shippers and large enterprises managing bulk freight movements. Choose the method that aligns with your business needs and technical capabilities.
Method 1: Better Trucks Web Platform Tracking
The primary method for tracking shipments through Better Trucks’ official web-based platform.
Step-by-Step Web Platform Tracking:
1. Access the Better Trucks Platform:
- Open web browser (Chrome, Firefox, Safari, Edge recommended)
- Navigate to Better Trucks official website
- Look for “Track Shipment” prominently displayed
- Or access through direct tracking URL if provided
2. Login to Your Account (if registered):
- Click “Login” or “Sign In” button
- Enter registered email address or mobile number
- Enter password
- Complete 2FA (Two-Factor Authentication) if enabled
- Click “Login” to access dashboard
3. Navigate to Tracking Section:
- Dashboard Tracking:
- View all active shipments on main dashboard
- Real-time status visible for each booking
- Click on specific shipment for detailed tracking
- Search Functionality:
- Use search bar in dashboard
- Enter tracking number, LR number, or reference
- Filter by date range, destination, status
- Sort by various parameters
- Dedicated Tracking Page:
- Navigate to “Track Shipment” menu option
- Access tracking-specific interface
- Enhanced tracking features available
4. Enter Tracking Information:
- Input your tracking identifier:
- Consignment/Booking number
- LR number
- Truck registration number
- Trip ID
- Custom reference number
- System accepts multiple identifier types
- Remove extra spaces before/after entry
- Check for typos
5. View Comprehensive Tracking Details:
Current Status Section:
- Shipment Stage: Current phase (Booked, Loaded, In Transit, Out for Delivery, Delivered)
- Status Description: Detailed explanation of current status
- Last Updated: Timestamp of most recent update
- Progress Indicator: Visual representation of journey progress
- Estimated Delivery: Projected delivery date and time
- Alerts/Exceptions: Any delays or issues highlighted
Vehicle and Route Information:
- Truck Details:
- Vehicle registration number
- Truck type and capacity
- Carrier/transporter name
- Vehicle photo (if available)
- Driver Information:
- Driver name
- Contact number (direct call option)
- Driver ID/license number
- Previous rating/reviews
- Route Details:
- Origin location with complete address
- Destination with full address
- Planned route/highway
- Total distance
- Distance covered vs remaining
- Major checkpoints/toll plazas
Real-Time GPS Tracking:
- Live Map View:
- Interactive map showing current truck location
- Route path marked on map
- Origin and destination markers
- Real-time vehicle icon/marker
- Refresh button for latest position
- Location Updates:
- Current GPS coordinates
- Current city/location name
- Nearby landmark or highway
- Last GPS ping time
- Speed (if available)
- Direction of travel
- Geofencing Alerts:
- Entry/exit from predefined zones
- State border crossings
- Checkpoint arrivals/departures
- Loading/unloading location alerts
Journey Timeline:
- Chronological History:
- Booking confirmation timestamp
- Loading completed time and location
- Transit updates with locations
- Stop points with duration
- Checkpoint crossings
- Delivery completion
- Milestone Tracking:
- Each significant event logged
- Time spent at each location
- Transit time between points
- Delays documented with reasons
Document Access:
- View Digital Documents:
- LR (Lorry Receipt) PDF
- E-Way Bill
- Invoice/Bill of Lading
- POD (Proof of Delivery) after completion
- Insurance certificate (if applicable)
- Quality certificates
- Download Options:
- Individual document download
- Bulk download all documents
- Email documents to stakeholders
- Print-friendly formats
Delivery Information:
- Delivery Status (when completed):
- Delivery date and exact time
- Recipient name who accepted shipment
- Designation/relationship to consignee
- Signature (digital or scanned)
- Delivery location confirmation
- Vehicle unloading time
- Any remarks or notes
- Proof of Delivery:
- Digital signature capture
- Delivery photo (unloading, warehouse, etc.)
- GPS coordinates of delivery point
- Timestamp verification
- Weight reconciliation (if applicable)
- Condition notes
Additional Features:
- Communication Tools:
- Message driver directly through platform
- Contact transporter
- Raise query with Better Trucks support
- Share tracking link with others
- Analytics (for business accounts):
- Transit time analysis
- Route efficiency metrics
- Carrier performance ratings
- Cost analysis
- On-time delivery percentage
6. Dashboard Features for Regular Users:
Active Shipments View:
- All ongoing shipments in one place
- Quick status overview for each
- Bulk tracking without individual searches
- Priority/urgent shipments highlighted
- Filter and sort capabilities
Shipment History:
- Access past deliveries
- Historical performance data
- Search archived shipments
- Export historical data
- Trend analysis over time
Notifications and Alerts:
- Configure alert preferences
- Email notifications for status changes
- SMS alerts for critical updates
- WhatsApp integration
- In-app notifications
- Custom alert rules
Reports and Analytics:
- Performance dashboards
- Cost reports
- Carrier performance comparisons
- Route optimization insights
- Delivery success rates
- Exception analysis
7. Advanced Tracking Features (Enterprise Users):
API Integration:
- Real-time tracking data via API
- Integration with ERP/TMS systems
- Automated status updates
- Webhook notifications
- Bulk tracking capabilities
- Custom integration options
Multi-Consignment Tracking:
- Track multiple shipments simultaneously
- Bulk upload tracking numbers
- Excel/CSV import functionality
- Consolidated view of all shipments
- Export tracking data
Custom Reporting:
- Create custom reports
- Schedule automated reports
- White-label reporting for clients
- KPI tracking and monitoring
- Business intelligence integration
Pro Tips for Web Platform Tracking:
- Bookmark Dashboard: Quick access to your tracking portal
- Browser Extension: Some platforms offer extensions for easier access
- Mobile Browser: Use desktop site on mobile for full features if no app available
- Regular Monitoring: Check tracking 2-3 times daily for time-sensitive shipments
- Screenshot Important Updates: Document critical status changes
- Share Tracking Links: Better Trucks may provide shareable tracking URLs
- Set Reminders: Create calendar reminders based on ETA
- Save Filters: Save commonly used search filters for efficiency
Common Platform Features:
- Dark Mode: Eye-friendly viewing option
- Multi-Language: Interface in multiple Indian languages
- Currency Options: View costs in preferred currency
- Time Zone: Adjust to your local time zone
- Export Options: Download data in various formats (PDF, Excel, CSV)
- Print Functionality: Print-friendly tracking summaries
Method 2: Third-Party Tracking Platforms (Recommended for Convenience)
For enhanced user experience and multi-carrier tracking capability, third-party platforms like CourierTrackingsIn.com provide excellent tracking solutions, though primarily focused on courier services. For specialized freight tracking, dedicated logistics tracking platforms may be more suitable.
Why Use Specialized Tracking Platforms:
Universal Logistics Tracking:
- Track multiple carriers from one interface
- Better Trucks alongside other freight providers
- Courier and cargo combined tracking
- Simplified multi-vendor logistics management
CourierTrackingsIn.com for Quick Tracking:
While CourierTrackingsIn.com specializes in courier services, you can use it for quick tracking if Better Trucks provides tracking number compatibility:
How to Track on CourierTrackingsIn.com:
- Visit https://couriertrackingsin.com/
- Enter your Better Trucks tracking number in the universal search
- System attempts to identify carrier and retrieve tracking
- View tracking results if system supports Better Trucks
- If not directly supported, use for other courier shipments while using Better Trucks platform for freight
Advantages of Third-Party Platforms:
- No login required for quick checks
- Faster interface than some carrier websites
- Works when carrier site is down
- Mobile-optimized for on-the-go tracking
- Compare multiple carriers easily
- Neutral platform without marketing content
Note: For comprehensive Better Trucks tracking with GPS, vehicle details, and real-time updates, the official Better Trucks platform provides the most detailed information. Third-party platforms work best for quick status checks and when tracking multiple carriers simultaneously.
Alternative Specialized Freight Tracking Platforms:
- Industry-specific TMS (Transport Management Systems)
- Enterprise logistics tracking solutions
- Freight aggregator platforms
- Supply chain visibility tools
Method 3: Better Trucks Mobile Application
If Better Trucks offers a dedicated mobile application, it provides on-the-go tracking optimized for smartphones and tablets.
Mobile App Core Features:
Real-Time Tracking:
- Live GPS tracking with map visualization
- Real-time location updates
- Push notifications for status changes
- Route progress monitoring
- ETA updates
- Geofencing alerts
Shipment Management:
- View all active shipments
- Quick access to booking history
- Search and filter capabilities
- Barcode scanning for quick tracking
- Document access and viewing
- POD retrieval
Communication Tools:
- Direct call to driver (click-to-call)
- In-app messaging with transporter
- Chat with customer support
- Share tracking with team members
- WhatsApp integration
- Emergency contact access
Booking Capabilities:
- Book new shipments on the go
- Get instant quotes
- Schedule pickups
- Select vehicle types
- Upload documents via camera
- Make payments
Notifications:
- Customizable push notifications
- Critical alerts (delays, arrivals, delivery)
- Daily summary of shipments
- Payment reminders
- Document expiry alerts
How to Download and Use Better Trucks App:
For Android:
- Open Google Play Store
- Search “Better Trucks” or official app name
- Verify publisher is legitimate Better Trucks
- Check ratings and reviews
- Install application
- Grant necessary permissions (location, camera, notifications, storage)
- Login with your credentials
- Start tracking shipments
For iOS:
- Open Apple App Store
- Search for Better Trucks official app
- Verify developer authenticity
- Read reviews and check ratings
- Download and install
- Allow requested permissions
- Sign in to your account
- Access tracking features
App Best Practices:
- Keep app updated to latest version
- Enable push notifications for real-time alerts
- Use biometric login (fingerprint/face) for quick access
- Download important documents for offline access
- Share live tracking links with stakeholders
- Use GPS tracking when delivery is expected
- Save driver contacts for quick communication
Method 4: SMS and WhatsApp Tracking
Modern communication channels for convenient tracking updates.
SMS Tracking:
Setup and Usage:
- Registration: Register your mobile number with Better Trucks
- Automatic Updates: Receive automated SMS for major milestones:
- Booking confirmation
- Loading completion
- State border crossings
- Out for delivery
- Delivery completion
- Exceptions or delays
- On-Demand Tracking:
- Send SMS to Better Trucks designated number
- Format: TRACK <ConsignmentNumber>
- Receive current status via return SMS
- Use for quick status checks
SMS Advantages:
- Works without internet
- Instant notifications
- Low data requirements
- Accessible on basic phones
- Quick status updates
WhatsApp Tracking:
Features and Usage:
- Add Better Trucks Official Number:
- Save verified WhatsApp Business number
- Look for green verified badge
- Confirm number from official website
- Interactive Tracking:
- Send tracking number via WhatsApp
- Receive automated rich media responses:
- Current status with details
- Map showing current location
- ETA information
- Driver contact details
- Document links
- Chat with support for queries
- Proactive Updates:
- Receive WhatsApp notifications for status changes
- Delivery photos via WhatsApp
- POD documents shared
- Exception alerts with images
- Communication Channel:
- Message customer support
- Coordinate with driver (if enabled)
- Share tracking with team via WhatsApp groups
- Quick query resolution
WhatsApp Advantages:
- Rich media support (images, PDFs, location)
- Familiar interface for most users
- Two-way communication
- Group sharing capabilities
- Easy document sharing
- Free on internet/WiFi
- Chat history preserved
Security Note: Always verify you’re communicating with official Better Trucks number. Check website for verified contact details to avoid scams.
Method 5: Email Tracking and Updates
Professional communication channel for detailed tracking information and formal correspondence.
Automated Email Notifications:
Standard Email Updates:
- Booking Confirmation Email:
- Complete shipment details
- Tracking numbers and references
- Pickup information
- Expected delivery date
- Cost breakdown
- Contact details
- Dispatch Notification:
- Loading completed alert
- Truck and driver details
- Actual departure time
- Updated ETA
- Route information
- In-Transit Updates:
- Major checkpoint crossings
- State border entries
- Significant delays or exceptions
- Route changes
- Schedule updates
- Delivery Notification:
- Delivery completion confirmation
- Actual delivery time
- Recipient details
- POD attachment
- Invoice/bill (if applicable)
- Exception Alerts:
- Delay notifications with reasons
- Route deviations
- Vehicle breakdown
- Documentation issues
- Action required alerts
Email Tracking Inquiries:
How to Track via Email:
Compose Email to Better Trucks Support:
To: support@bettertrucks.com (verify actual email from website)
Subject: Tracking Inquiry – [Consignment Number]
Email Template:
Dear Better Trucks Support Team,
I am writing to inquire about the current status of my shipment with the following details:
Consignment/Booking Number: [Your tracking number]
LR Number: [LR number if different]
Booking Date: [Date of booking]
Origin: [Loading point city/location]
Destination: [Delivery point city/location]
Consignor Name: [Shipper company/name]
Consignee Name: [Recipient company/name]
Truck Number: [If known]
[Specify your query]:
- Current location and status update
- Reason for delay (if applicable)
- Revised ETA
- POD copy request
- Documentation needs
- Issue resolution
Please provide detailed tracking information at your earliest convenience.
For urgent matters, please contact me at: [Your phone number]
Thank you for your assistance.
Best regards,
[Your Name]
[Your Company]
[Contact Number]
[Email Address]
When to Use Email Tracking:
- Need detailed written response
- Formal documentation required
- Complex queries needing detailed explanation
- Multiple shipments inquiry
- Historical data requests
- Complaint or escalation documentation
- POD and document requests
Email Best Practices:
- Use professional email address
- Clear subject line with tracking number
- Include all relevant details
- Attach supporting documents if needed
- CC relevant team members
- Set follow-up reminders
- Keep email thread organized
- Professional and courteous tone
Method 6: Customer Support Phone Tracking
Direct voice communication for immediate tracking assistance and issue resolution.
Better Trucks Customer Support Calling:
Preparation Before Calling:
Information to Have Ready:
- Consignment/booking number
- LR number
- Truck registration number
- Booking date and origin
- Consignor and consignee details
- Your contact information
- Specific questions or issues
- Previous communication reference (if any)
- Pen and paper for notes
Making the Call:
- Dial Support Number:
- Find official customer care number on Better Trucks website
- Use registered mobile number if possible
- Ensure good network connection
- Call during business hours for faster response
- Navigate IVR System:
- Listen to menu options carefully
- Select appropriate option:
- Tracking inquiries
- Shipment status
- Customer support
- Emergency assistance
- Press correct number/speak clearly if voice-activated
- Communicate with Representative: Opening:
- “Good morning/afternoon, I’m calling to track my freight shipment”
- Provide tracking number clearly
- State your relationship (shipper, consignee, logistics manager)
- Answer verification questions
- Provide additional details as requested
- Explain your specific concern or query
- Ask clear, specific questions
- “What is the current location of my shipment?”
- “What is the estimated time of delivery?”
- “Has there been any delay? If so, what is the reason?”
- “Can you provide the driver’s contact number?”
- “When was the last GPS update?”
- “Are there any issues I should be aware of?”
- “What actions do I need to take?”
- Current status and location
- Last update timestamp
- ETA (Estimated Time of Arrival)
- Representative’s name and ID
- Reference/complaint number (if applicable)
- Actions promised by support team
- Follow-up timeline
- Direct callback number (if available)
- Request Actions if Needed:
- Address updates or corrections
- Delivery rescheduling
- Priority handling requests
- Document requests (POD, LR copy)
- Escalation to supervisor/manager
- Investigation of issues
- Callback arrangements
- Closure:
- Summarize key points discussed
- Confirm next steps
- Request reference number
- Get timeline for resolution
- Thank the representative
- Save call details
Phone Support Best Practices:
Do’s:
- Be prepared with all information
- Speak clearly and calmly
- Be patient during hold times
- Take comprehensive notes
- Request escalation if needed
- Follow up on commitments
- Maintain professional demeanor
Don’ts:
- Don’t be aggressive or rude
- Don’t provide unnecessary information
- Don’t accept vague responses
- Don’t hang up without reference number
- Don’t call repeatedly in short span
- Don’t share financial/payment details over phone (unless verified secure line)
Escalation Path:
- Level 1: Customer service representative
- Level 2: Senior support executive/team lead
- Level 3: Support manager
- Level 4: Operations manager
- Level 5: Senior management/grievance officer
Emergency Situations:
- Critical delays affecting production
- Lost or stolen cargo
- Accident involving shipment
- Hazardous material incidents
- Urgent delivery requirements
- Major documentation issues
For emergencies, request immediate escalation and 24/7 emergency contact if available.
Method 7: Driver Direct Communication
Direct contact with the driver transporting your shipment for real-time updates and coordination.
When and How to Contact Driver:
Appropriate Situations:
- Delivery coordination and timing
- Specific unloading instructions
- Access procedures at delivery location
- Real-time location confirmation
- Minor route guidance
- Delivery documentation clarification
- Urgent delivery requirements
Communication Methods:
- Phone Call:
- Use driver number from Better Trucks platform/documents
- Call during reasonable hours (avoid late night unless emergency)
- Be brief and specific
- Speak in language driver understands (Hindi/English/regional language)
- Provide clear instructions
- Confirm understanding
- SMS:
- Send concise messages with key information
- Include your name and role
- Provide specific instructions or queries
- Request confirmation
- WhatsApp (if available):
- Share location pins for delivery point
- Send photos of access routes
- Visual instructions for unloading
- Document exchange
Communication Guidelines:
What to Discuss:
- Current location and ETA
- Delivery coordination and timing
- Special unloading requirements
- Access passes or security procedures
- Documentation needed at delivery
- Minor route clarifications
- Weather or traffic updates
What NOT to Discuss:
- Payment negotiations (handle through Better Trucks)
- Freight charges disputes
- Contract changes
- Additional unauthorized stops
- Off-platform arrangements
- Personal matters unrelated to delivery
Professional Etiquette:
- Be courteous and respectful
- Use clear, simple language
- Avoid technical jargon
- Be patient with language barriers
- Provide written instructions if complex
- Confirm details in writing
- Thank driver for cooperation
Emergency Contact:
Don’t misuse
Keep driver number accessible
Save in phone with shipment reference
Share with receiving team
Use for urgent coordination only