Air State Courier Tracking: Complete Guide to Track Your Shipments in India
Air State Courier is a logistics and courier service provider operating in India, offering domestic shipping solutions for businesses and individual customers. The company provides tracking systems that enable customers to monitor their shipments throughout the delivery journey, ensuring visibility and accountability from pickup to final delivery.
What is Air State Courier Service?
Air State Courier specializes in express delivery services, document transportation, and parcel shipping across various regions in India. The service caters to diverse customer needs, including e-commerce fulfillment, corporate document delivery, small business shipping requirements, and individual consumer needs for reliable courier solutions.
Air State Courier operates through a network of branch offices, partner locations, and delivery personnel strategically positioned across service areas. The company focuses on providing dependable shipping solutions with competitive pricing, making courier services accessible to customers with varying requirements and budgets.
How to Track Air State Courier Shipments
Tracking your Air State Courier shipment requires the unique tracking number or consignment number provided at the time of booking. Multiple tracking methods provide convenient access to shipment status information.
Online Tracking Methods
Official Air State Courier Website
Navigate to the Air State Courier official website and locate the tracking section, typically positioned on the homepage or under a services menu. Enter your tracking number or consignment number in the designated tracking field and submit the query. The system retrieves current shipment information and displays status updates.
The tracking interface typically provides:
- Current shipment status and location
- Pickup date and confirmation
- Transit history with checkpoint timestamps
- Expected delivery date and time window
- Delivery confirmation with the recipient’s signature details
- Exception notifications for delays or issues
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Third-Party Tracking Platforms
Courier aggregator websites and multi-carrier tracking platforms support Air State Courier tracking alongside hundreds of other courier services. Popular platforms include Ship24, TrackingMore, India Tracking, 17Track, and Parcelsapp.
Advantages of third-party tracking:
- Unified dashboard for multiple courier services
- No need to remember individual courier websites
- Enhanced notification capabilities across carriers
- Tracking history, storage, and archival
- Mobile-optimized interfaces for smartphone access
- Automatic courier detection from tracking number format
Mobile Browser Access
Access Air State Courier tracking through mobile device browsers by visiting the official website. Mobile-responsive tracking pages provide full functionality on smartphones and tablets, enabling convenient shipment monitoring without dedicated mobile applications.
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Alternative Tracking Methods
Customer Service Phone Tracking
Contact Air State Courier customer service via phone with your tracking number. Customer service representatives access internal tracking systems and provide detailed shipment status information, answer delivery questions, and assist with coordination requirements.
Email Inquiry Tracking
Submit tracking inquiries via email to Air State Courier support addresses. Include your complete tracking number, shipment booking date, sender and recipient details, and specific questions. Email responses typically arrive within 24-48 hours for standard queries.
Branch Office Visit
Visit Air State Courier branch offices or service centers for in-person tracking assistance. Office staff access comprehensive shipment records, provide printed tracking reports if needed, and help resolve delivery issues requiring direct intervention.
Understanding Air State Courier Tracking Numbers
Air State Courier tracking numbers serve as unique identifiers for individual shipments throughout the delivery network.
Tracking Number Formats
Air State Courier tracking numbers typically consist of alphanumeric characters, with formats varying based on service type and operational systems:
- Numeric codes ranging from 8 to 15 digits for standard shipments
- Alphanumeric combinations including letters and numbers
- Possible prefix codes identifying service category or origin location
- Sequential numbering systems with check digits for validation
Finding Your Tracking Number
Your Air State Courier tracking number appears on multiple documents and communications:
Booking Receipt: The primary document issued during shipment booking displays the tracking number prominently, usually at the top of the receipt or near the barcode section.
Email Confirmation: Automated booking confirmation emails include the tracking number in the subject line or message body for easy reference.
SMS Notification: Text messages sent to registered mobile numbers contain the tracking number immediately after successful booking.
Shipping Label: Physical barcode labels affixed to packages include the tracking number in both barcode format and human-readable text below the barcode.
Invoice or Bill: Commercial invoices or billing documents for corporate accounts include tracking numbers for shipment reference.
Maintain tracking numbers securely by saving them in multiple locations including email archives, phone notes, cloud storage, screenshots, or written records to prevent loss.
Air State Courier Shipment Status Definitions
Understanding tracking status updates helps interpret package location and anticipate delivery progression.
| Status | Meaning | Customer Action |
|---|---|---|
| Booked | Shipment registered in system | None – awaiting pickup |
| Pickup Scheduled | Collection arranged from sender | Ensure package ready for collection |
| Picked Up | Package collected from origin | None – shipment in transit |
| Received at Hub | Arrived at sorting facility | None – being processed |
| In Transit | Moving through delivery network | None – monitor for updates |
| Dispatched | Left hub toward destination | None – en route to delivery area |
| Arrived at Destination Hub | Reached delivery city facility | None – preparing for delivery |
| Out for Delivery | Loaded on delivery vehicle | Be available to receive package |
| Delivered | Successfully handed to recipient | None – check package condition |
| Delivery Attempted | Recipient unavailable | Contact courier to reschedule |
| On Hold | Awaiting instructions | Contact customer service |
| Address Issue | Delivery address unclear | Provide correct address details |
| Returned to Origin | Package sent back to sender | Contact sender for resolution |
| Cancelled | Shipment cancelled before delivery | Contact customer service |
Air State Courier Service Coverage
Air State Courier operates across various regions in India with service availability varying by location.
Coverage Areas
Primary Service Regions: Air State Courier maintains strong presence in specific states or regions where the company has established operational infrastructure. Coverage strength varies by geographic area, with some regions receiving more comprehensive service than others.
Major Cities: Urban centers and metropolitan areas typically receive priority coverage with frequent pickups, faster delivery options, and multiple service centers providing customer support.
Tier-2 and Tier-3 Cities: Service extends to smaller cities and towns through branch networks and partner arrangements. Delivery frequency and timing may differ from metro areas but coverage remains available.
Rural and Remote Areas: Service to remote locations depends on accessibility and partner courier networks. Extremely remote areas may have limited service or require customers to collect packages from nearest service points.
Verifying Serviceability
Before booking Air State Courier shipments, verify service availability to destination locations:
Pin Code Checker: Use the Air State Courier website pin code serviceability tool by entering origin and destination pin codes. The system confirms service availability and provides estimated delivery timeframes.
Customer Service Inquiry: Contact Air State Courier support with specific origin and destination details to confirm service availability and delivery timeline estimates.
Office Visit: Visit local Air State Courier offices to discuss service availability for specific routes and receive accurate information about delivery capabilities.
Air State Courier Delivery Timeframes
Delivery timelines vary based on multiple factors including service type, route, and operational conditions.
| Route Type | Express Service | Standard Service | Economy Service |
|---|---|---|---|
| Within Same City | 1-2 days | 2-3 days | 3-4 days |
| Intra-State | 2-3 days | 3-5 days | 5-7 days |
| Inter-State (Nearby) | 3-4 days | 4-6 days | 6-8 days |
| Inter-State (Distant) | 4-6 days | 6-9 days | 9-12 days |
| Remote Locations | 6-10 days | 10-14 days | 14-21 days |
Actual delivery times depend on:
- Distance between the origin and destination
- Transportation availability and route connectivity
- Weather conditions and seasonal factors
- Local holidays and operational schedules
- Peak season volume and operational capacity
- Package size, weight, and special handling requirements
Always account for potential delays during monsoon seasons, major festivals, and year-end holidays when planning shipment timing.
Common Air State Courier Tracking Issues
Users occasionally encounter tracking challenges requiring troubleshooting and resolution strategies.
Tracking Number Not Found
Problem: Entering the tracking number returns no results, error messages, or “tracking number not found” notifications.
Solutions:
- Wait 8-12 hours after shipment booking for system updates to process
- Verify tracking number accuracy by carefully checking booking documents
- Remove all spaces, hyphens, or special characters when entering
- Confirm you’re using the complete tracking number without truncation
- Contact the sender to verify the tracking number is correct
- Reach out to Air State Courier customer service after 24 hours if issue persists
Status Not Updating
Problem: Tracking status remains unchanged for extended periods without new information.
Possible Causes:
- Package in transit between hubs without intermediate scanning checkpoints
- Weekend or holiday periods when operations are reduced
- Economy services with fewer scanning frequency
- System synchronization delays between facilities
- Package awaiting batch processing at sorting centers
Actions to Take:
- Allow 48-72 hours between major checkpoint updates during normal transit
- Check for local holidays or regional festivals affecting operations
- Verify expected delivery timeframe based on service level booked
- Contact customer service if status remains static for 3+ days beyond normal patterns
- Request manual tracking update from customer service with shipment details
Incorrect Address Information
Problem: Realized delivery address contains errors, omissions, or inaccuracies after shipment dispatch.
Solutions:
- Contact Air State Courier customer service immediately upon discovering error
- Provide tracking number and complete correct address with pin code
- Include working contact number and detailed landmarks
- Address corrections possible before package reaches final delivery hub
- Coordinate with delivery agent directly if package already out for delivery
- Request hold at local Air State office for self-pickup as alternative option
Multiple Failed Delivery Attempts
Problem: Tracking shows repeated delivery attempts without successful completion.
Common Reasons:
- Recipient unavailable during delivery time windows
- Incorrect, incomplete, or unclear address preventing location identification
- Contact number not working or recipient not answering calls
- Access restrictions at delivery location (gated communities, security)
- Business closed during delivery attempts for commercial addresses
- Delivery agent unable to find specific location
Solutions:
- Verify and update contact information with customer service
- Provide additional address details including nearby landmarks
- Coordinate specific delivery time with delivery agent or customer service
- Authorize alternate recipient to accept delivery on your behalf
- Arrange self-pickup from nearest Air State Courier branch office
- Ensure someone is available at address during business hours
Extended Transit Time
Problem: Shipment taking significantly longer than expected delivery timeframe.
Investigation Steps:
- Review tracking history for specific delay indications
- Check for weather disruptions or transportation issues in transit areas
- Verify expected delivery timeframe for service level booked
- Consider peak season impacts on delivery timelines
- Contact customer service if delay exceeds promised timeframe by 3+ days
- Request detailed transit information and revised delivery estimate
- Inquire about compensation if guaranteed delivery time was not met
Air State Courier Customer Support
Effective customer support facilitates quick resolution of tracking, delivery, and service issues.
Contact Methods
Phone Support: Air State Courier provides customer care phone numbers available on the official website and booking receipts. Phone support offers immediate assistance for urgent tracking queries, delivery coordination, and problem resolution.
Email Support: Send detailed inquiries to Air State Courier customer support email addresses. Include complete tracking number, shipment details, sender and recipient information, and clear description of issues. Email responses typically arrive within 24-48 hours for standard queries.
Branch Office Visit: Locate Air State Courier branch offices, service centers, or franchise locations using the website location finder. Visit offices for in-person assistance with complex issues, documentation requirements, or claims processing.
Online Contact Forms: Submit inquiries through website contact forms. This creates documented communication records useful for tracking issue resolution progress and maintaining correspondence history.
WhatsApp Support: Some courier services offer WhatsApp-based customer support. Check if Air State Courier provides this option for quick queries and tracking updates via messaging.
Essential Information to Provide
When contacting Air State Courier support, prepare the following information for efficient assistance:
- Complete tracking or consignment number
- Sender name, contact number, and address
- Recipient name, contact number, and delivery address
- Shipment booking date and time
- Service type or speed selected
- Package contents description
- Specific issue or question clearly stated
- Any relevant documentation (booking receipt, delivery notice, photographs)
Comprehensive information enables customer service representatives to access shipment records quickly and provide accurate, helpful responses.
Booking Air State Courier Services
To utilize Air State Courier tracking, you must first book a shipment through available booking channels.
Booking Methods
Online Booking: Visit the Air State Courier website and access the online booking portal. Complete the booking form with required information:
- Sender complete details and contact information
- Recipient complete details and accurate delivery address
- Package dimensions (length, width, height in centimeters)
- Actual weight in kilograms
- Contents description and declared value
- Service level preference (express, standard, economy)
The system calculates shipping costs based on provided information. Complete payment through available options and receive tracking number immediately via email and SMS.
Branch Office Booking: Visit Air State Courier offices or authorized service centers for in-person booking. Staff provide comprehensive assistance including:
- Service selection guidance based on urgency and budget
- Packaging materials and recommendations
- Accurate weight and dimension measurement
- Documentation completion assistance
- Immediate payment processing
- Physical booking receipt with tracking number
Phone Booking: Contact Air State Courier customer service to arrange shipments via phone. Provide complete shipment details verbally, discuss service options and pricing, arrange pickup scheduling, and receive tracking number through SMS or email confirmation.
Pickup Request: Request package pickup from your location by contacting Air State Courier with pickup address, package details, and preferred pickup time. Pickup personnel collect packages, complete booking on-site, and provide tracking numbers immediately.
Required Documentation
Domestic Shipments:
- Valid identification of sender (Aadhaar, PAN, Driving License)
- Recipient complete address with correct pin code
- Working contact numbers for both sender and recipient
- Contents declaration describing items being shipped
- Invoice or bill for commercial shipments
- Proper packaging meeting courier guidelines
Commercial Shipments:
- All domestic documentation requirements
- Tax invoice showing item values and GST details
- Business registration documents (GST certificate, IEC if applicable)
- Additional permits for regulated items (medicines, electronics, etc.)
Air State Courier Pricing Structure
Air State Courier pricing depends on multiple variables affecting final shipping costs.
Cost Calculation Factors
| Factor | Impact on Pricing |
|---|---|
| Weight | Base rate per kg with minimum chargeable weight (typically 0.5-1 kg) |
| Dimensions | Volumetric weight applies for bulky items (L×W×H cm/5000) |
| Distance | Zone-based pricing increases with distance between origin and destination |
| Service Speed | Express services cost 30-50% more than standard options |
| Delivery Location | Remote area surcharges for locations outside primary service zones |
| Fuel Surcharge | Variable percentage added based on current fuel prices (typically 10-20%) |
| Insurance | Optional coverage for declared value (typically 1-2% of value) |
| Special Handling | Fragile, oversized, or temperature-sensitive items incur additional fees |
| Cash on Delivery | COD service charges (typically ₹30-50 per shipment) |
| Peak Season | Increased rates during high-volume periods (festivals, holidays) |
Getting Accurate Quotes
Online Calculator: Use the Air State Courier website shipping calculator by entering origin and destination pin codes, package weight, dimensions, and service preference. The calculator provides instant rate estimates.
Customer Service Quote: Contact Air State Courier with complete shipment details to receive accurate pricing information including all applicable charges and surcharges.
Office Visit: Visit branch offices for in-person quotes. Staff measure packages accurately and provide comprehensive pricing breakdowns.
Volume Discounts: Businesses shipping regularly can negotiate discounted rates based on monthly or annual shipment volumes, significantly reducing per-shipment costs.
Package Safety and Security
Air State Courier implements measures to ensure shipment safety throughout the delivery process.
Security Measures
Barcode Tracking: Each package receives unique barcode labels enabling tracking at every checkpoint. Scans at pickup, hubs, transit points, and delivery create comprehensive audit trails.
Facility Security: Sorting facilities and storage warehouses employ security personnel, surveillance systems, and access controls protecting packages from unauthorized access, theft, or tampering.
Delivery Verification: Recipients must sign delivery receipts confirming package acceptance. For high-value shipments, delivery agents may verify recipient identity before releasing packages.
Tamper-Evident Packaging: Available for sensitive or valuable shipments, tamper-evident materials show clear signs if packages are opened or accessed during transit.
Insurance Coverage: Optional insurance protects against loss, theft, or damage. Coverage provides financial compensation up to declared value if issues occur during transit.
Proper Packaging Guidelines
Effective packaging prevents damage and ensures smooth delivery:
Appropriate Box Selection: Use sturdy corrugated cardboard boxes matching package weight and contents fragility. Avoid reusing damaged, weak, or previously used boxes showing wear.
Internal Protection: Cushion contents adequately with bubble wrap, foam inserts, air pillows, packing peanuts, or crumpled paper. Ensure items cannot move inside boxes during handling and transportation.
Secure Sealing: Use quality packing tape on all box seams, edges, and openings. Reinforce bottom seams with multiple tape layers for heavy packages. Avoid string, rope, or weak adhesive tapes.
Clear Labeling: Affix address labels on flat, clean surfaces ensuring clear visibility and readability. Use waterproof labels or protect paper labels with clear tape. Remove or completely cover old shipping labels preventing confusion.
Fragile Markings: Mark fragile items with prominent “FRAGILE” or “HANDLE WITH CARE” labels on multiple box sides. While not guaranteeing special treatment, markings alert handlers to exercise caution.
Weight Distribution: Distribute weight evenly within boxes. Heavy items should sit at bottom with lighter items on top. Prevent shifting during transit by filling empty spaces with cushioning materials.
Prohibited Items: Never ship hazardous materials, flammable substances, perishable foods without proper arrangements, illegal items, weapons, or other prohibited goods through standard courier services.
Claims Process for Lost or Damaged Shipments
Despite precautions, occasional shipment issues require claims filing for compensation or resolution.
Lost Shipment Claims
When to File: Initiate lost shipment claims when tracking shows no movement for 7 days beyond expected delivery date or Air State Courier confirms loss after investigation.
Required Documentation:
- Original booking receipt showing tracking number and service details
- Proof of package contents (packing list, photographs of items)
- Evidence of value (purchase receipts, invoices, price listings)
- Insurance documentation if coverage was purchased
- Sender and recipient identification documents
- Detailed written statement describing shipment and circumstances
Filing Process:
- Contact Air State Courier customer service to report lost shipment
- Submit formal claim request with tracking number and supporting documentation
- Complete claim forms provided by the company
- Cooperate with investigation providing additional information as requested
- Company investigates checking hub records, scanning history, delivery attempts
- Investigation typically requires 10-21 business days
Compensation:
- Insured shipments: Compensation up to declared and insured value
- Uninsured shipments: Standard liability limits (typically ₹1,000-₹5,000)
- Actual documented value up to applicable coverage limits
- Shipping charges refund in addition to contents compensation
Damaged Shipment Claims
Immediate Actions Upon Delivery:
- Inspect packages carefully before signing delivery receipt
- Photograph damage showing exterior packaging and damaged contents from multiple angles
- Note damage specifically on delivery receipt before accepting (“received in damaged condition”)
- Do not discard damaged packaging as it serves as evidence
- Document delivery date, time, and delivery agent details
Claim Submission Requirements:
- File damage claims within 24-48 hours of delivery for best results
- Provide comprehensive photographs showing damage clearly
- Include delivery receipt noting damage
- Submit repair estimates from qualified technicians or service centers
- Provide replacement cost documentation for irreparable items
- Retain damaged items until claim investigation completes
Investigation and Resolution:
- Air State Courier reviews packaging adequacy and handling records
- Claims for inadequately packaged items may receive reduced compensation
- Assessment determines if damage occurred during transit or pre-existed
- Approved claims result in compensation for repair costs or replacement value
- Compensation limited to declared value and purchased insurance coverage
Air State Courier for E-commerce Businesses
Online sellers and e-commerce businesses benefit from Air State Courier services supporting digital commerce operations.
E-commerce Features
Bulk Shipping Solutions: Handle multiple customer orders simultaneously through batch booking processes reducing administrative burden and processing time.
Cash on Delivery Services: Enable sales to customers preferring payment upon delivery. Air State Courier collects payment from recipients and remits to sellers according to agreed payment cycles.
Return Management: Facilitate product returns through reverse logistics services. Track return shipments as they move from customers back to sellers or fulfillment centers.
Delivery Tracking Integration: Provide customers with tracking numbers through automated order confirmation communications. Some e-commerce platforms support direct integration displaying Air State Courier tracking on order status pages.
Performance Monitoring: Access delivery performance data including successful delivery rates, average transit times, and exception frequencies supporting operational improvements.
Benefits for Online Retailers
Cost-Effective Shipping: Competitive pricing helps maintain profit margins while offering reasonable or subsidized shipping to customers.
Service Coverage: Expanding network enables sales to customers across multiple geographic regions without excluding entire areas.
Proof of Delivery: Delivery confirmation with recipient signatures protects against false non-delivery claims and payment disputes.
Customer Satisfaction: Reliable tracking visibility and reasonable delivery timelines contribute to positive customer experiences encouraging repeat purchases and positive reviews.
Simplified Operations: Streamlined booking and tracking processes reduce operational complexity for sellers managing multiple daily shipments.
Tips for Effective Air State Courier Tracking
Maximize tracking benefits and ensure smooth delivery experiences through proactive practices.
Immediate Tracking Number Storage: Save tracking numbers immediately upon receiving them in multiple secure locations including email archives, phone notes, cloud storage applications, screenshots, and written records. Lost tracking numbers significantly complicate shipment monitoring.
Regular Status Monitoring: Check tracking status daily, particularly as expected delivery dates approach. Regular monitoring enables early detection of potential problems allowing proactive resolution before issues escalate.
Accurate Contact Information: Provide working, frequently monitored phone numbers and email addresses during booking. Ensure recipients have correct contact details enabling delivery coordination.
Complete Address Details: Supply full addresses including house/building numbers, street names, area/locality, city, state, pin code, and helpful landmarks. Complete information prevents delivery failures due to address ambiguity.
Understand Expected Timelines: Learn typical delivery timeframes for your frequently used routes and service levels. This knowledge helps identify abnormal delays requiring attention versus normal transit patterns.
Document Tracking History: Take screenshots of tracking status at important milestones including pickup confirmation, major transit points, and delivery confirmation. Documentation supports claims or disputes if issues arise.
Proactive Recipient Communication: Inform recipients about expected delivery dates and provide tracking numbers. Ensure someone remains available at delivery addresses during expected delivery windows.
Seasonal Planning: Account for potential delays during peak seasons including major festivals (Diwali, Dussehra), year-end holidays, and monsoon periods when operations face additional challenges.
Proper Packaging: Follow packaging guidelines ensuring contents are adequately protected. Proper packaging prevents damage-related exceptions and tracking delays for repackaging or inspection.
Clear Delivery Instructions: Provide specific delivery instructions during booking including access details for gated communities or apartments, business operating hours for commercial addresses, and alternate contact persons if primary recipient may be unavailable.
Comparing Air State Courier with Other Services
Understanding Air State Courier’s market position helps make informed shipping decisions based on specific requirements.
| Feature | Air State Courier | Blue Dart | DTDC | Delhivery |
|---|---|---|---|---|
| Primary Focus | Regional coverage | Premium national/international | Pan-India comprehensive | E-commerce logistics |
| Pricing Level | Budget to mid-range | Premium pricing | Mid-range competitive | Volume-based competitive |
| Coverage Extent | Regional to national | Extensive pan-India | Strong nationwide | E-commerce optimized |
| Tracking Technology | Standard checkpoint | Advanced real-time | Good reliable | Technology-driven |
| International Service | Limited or unavailable | 220+ countries | 240+ countries | Limited international |
| Delivery Speed | Standard timelines | Fast premium | Reliable standard | E-commerce speed |
| Customer Support | Multi-channel basic | 24/7 comprehensive | Standard business hours | Digital-first support |
Air State Courier serves customers prioritizing cost-effectiveness for regional shipments, small businesses with budget constraints, and customers in areas where Air State maintains strong local operational presence and relationships.
Frequently Asked Questions (FAQs)
1. How long does Air State Courier take to deliver packages within India?
Air State Courier delivery timeframes vary by service type and route distance. Express services within the same city typically deliver in 1-2 days, while intra-state shipments take 2-3 days for express or 3-5 days for standard service. Inter-state deliveries between nearby states require 3-6 days depending on service level, while distant interstate shipments take 4-12 days. Remote locations may need 6-21 days depending on accessibility and transportation availability. Actual times depend on weather, holidays, peak season volumes, and specific route characteristics.
2. What should I do if my Air State Courier tracking shows no information after booking?
If tracking returns no results, wait 8-12 hours after shipment booking as system updates require processing time. Verify your tracking number accuracy by carefully checking the booking receipt or confirmation message for errors. Ensure you’re entering the complete number without spaces or extra characters. If tracking remains unavailable after 24 hours, contact the sender to confirm the tracking number is correct and the shipment was actually booked. Reach out to Air State Courier customer service if issues persist, providing booking details so they can investigate system errors or update tracking manually.
3. Can I change the delivery address after my Air State Courier package is already in transit?
Address changes after dispatch are possible but success depends on current package location. Contact Air State Courier customer service immediately upon discovering address errors, providing your tracking number and complete correct address with pin code and landmarks. If the package hasn’t reached the final delivery facility, address modifications may be possible. Once packages are out for delivery, address changes typically cannot be accommodated. Alternative solutions include requesting package hold at the nearest Air State Courier office for self-pickup or coordinating directly with the delivery agent if they contact you before delivery attempt.
4. How do I file a claim for a lost or damaged Air State Courier shipment?
For lost shipments, wait until 7 days past the expected delivery date before initiating claims. Contact Air State Courier customer service with your tracking number, booking receipt, proof of contents value (invoices or receipts), and detailed description of package contents. For damaged packages, inspect carefully before accepting delivery, photograph damage from multiple angles, note damage specifically on the delivery receipt, and file claims within 24-48 hours. Include damage photographs, delivery receipt, and repair or replacement cost documentation. Air State Courier investigates claims within 10-21 business days and provides compensation based on declared value and insurance coverage.
5. Does Air State Courier provide delivery services to all locations in India?
Air State Courier service availability varies by region. The company maintains strong coverage in specific states or regions where operational infrastructure is well-established, with comprehensive service to major cities and urban centers. Coverage extends to tier-2 and tier-3 cities through branch and partner networks, though service frequency may be reduced compared to metros. Remote or extremely rural locations may have limited service or require customers to collect packages from nearest service points. Before booking, verify serviceability to your specific destination using the Air State Courier website pin code checker or by contacting customer service with origin and destination details.