Aramex Courier Tracking: Complete Guide to Track Your International Shipments

Aramex is a leading global logistics and transportation company headquartered in Dubai, United Arab Emirates, with operations spanning over 600 cities across more than 60 countries. As one of the most trusted names in international courier services, Aramex provides comprehensive shipping solutions with advanced real-time tracking capabilities. This guide provides everything you need to know about Aramex courier tracking, helping you monitor your parcels from pickup to final delivery across domestic and international borders.

What is Aramex Courier Service?

Aramex was founded in 1982 and has grown into a major player in the global logistics industry, particularly strong in the Middle East, Asia Pacific, Africa, and increasingly present in Europe and the Americas. The company offers express courier services, freight forwarding, e-commerce logistics, supply chain management, and specialized shipping solutions for both businesses and individual customers.

Table of Contents

Aramex operates through a network of owned facilities and strategic partnerships with local couriers worldwide, enabling seamless door-to-door delivery across international borders. The company is particularly known for its expertise in emerging markets, reliable service in challenging locations, competitive pricing for international shipments, and robust tracking technology that provides visibility throughout the entire shipping journey.

Understanding Aramex Tracking System

Aramex employs a sophisticated global tracking infrastructure that monitors shipments across its entire network. The system uses barcode scanning technology at every checkpoint, GPS tracking for vehicles, electronic data interchange with customs authorities, and real-time database synchronization across all facilities worldwide.

When you book a shipment with Aramex, you receive a unique tracking number called an Air Waybill (AWB) number or shipment number. This identifier typically consists of 10-12 alphanumeric characters and serves as your parcel’s unique fingerprint across the Aramex global network. The tracking number format may vary slightly depending on the origin country and service type but always remains unique to your specific shipment.

Aramex Tracking Status Meanings

Understanding tracking statuses helps you interpret where your parcel is and what’s happening:

Shipment Information Received: Booking created in system, label printed, awaiting physical pickup
Shipment Picked Up: Courier collected parcel from sender’s location
Shipment Received at Origin Facility: Arrived at first Aramex sorting center for processing
Shipment Departed Origin Facility: Left origin country, heading to destination
In Transit: Moving between facilities, countries, or transport hubs
Arrived at Transit Hub: Reached intermediate sorting facility (common for international shipments)
Customs Clearance Processing: Undergoing customs inspection and documentation review
Customs Cleared: Successfully passed customs, released for delivery
Arrived at Destination Facility: Reached final sorting center in destination country
Out for Delivery: Assigned to delivery courier, on vehicle for delivery today
Delivery Attempted: Courier tried delivery but unsuccessful (recipient unavailable, address issue)
Delivered: Successfully handed to recipient with signature confirmation
Available for Pickup: Held at Aramex facility waiting for recipient collection
Exception: Issue preventing normal delivery requiring sender or recipient action
Returned to Sender: Being sent back to origin address

How to Track Aramex Courier Shipments

Method 1: Official Aramex Website Tracking

The primary and most reliable tracking method uses the official Aramex global website:

Open your web browser and navigate to aramex.com
Locate the “Track” section in the main navigation menu at the top
Click on “Track Shipment” to access the tracking portal
Enter your tracking number (AWB number) in the search field
You can track multiple shipments by entering numbers separated by commas (up to 10 numbers)
Click “Track” or press Enter to retrieve tracking information
View comprehensive tracking details including current status, location, estimated delivery date
Access detailed tracking history showing all scan events with timestamps and locations
Download tracking report as PDF for record keeping if needed

The website provides the most detailed tracking information including proof of delivery with recipient signature once delivered.
You may find this interesting Aramex Australia Tracking

Method 2: Aramex Mobile Application

Aramex offers dedicated mobile apps for iOS and Android devices:

For iPhone/iPad Users:

Open the Apple App Store
Search for “Aramex Mobile”
Download and install the official Aramex application
Launch the app and optionally create an account for enhanced features
Tap on “Track Shipment” from the main menu
Enter your tracking number or scan the barcode on your shipping label
View real-time tracking information with map visualization
Enable push notifications to receive automatic status updates
Save frequently tracked shipments for quick access
Access tracking history offline once previously loaded

For Android Users:

Open Google Play Store
Search for “Aramex Mobile”
Download the official app (verify publisher is Aramex International)
Install and open the application
Register with email or phone number or use as guest
Enter tracking number in the tracking section
Receive notifications for delivery updates and exceptions
Use barcode scanner feature for quick tracking number entry

The mobile app provides additional convenience including booking shipments, scheduling pickups, finding nearest Aramex locations, and accessing customer support directly.

Method 3: SMS Tracking Service

Aramex offers SMS-based tracking in many countries for quick status updates:

Check the Aramex website for your country-specific SMS tracking number
Send an SMS containing only your tracking number to the designated number
Receive automated reply within minutes with current shipment status
SMS charges apply based on your mobile carrier plan
Useful when internet access is unavailable or limited
Some countries may require specific format (e.g., “TRACK 12345678”)

Method 4: Email Tracking Inquiry

Request tracking updates through email communication:

Send email to Aramex customer service (email address varies by country)
Subject line: “Tracking Request – [Your Tracking Number]”
Include tracking number, sender/receiver details, and specific questions
Attach booking receipt if available
Response typically within 4-24 hours during business days
Receive detailed tracking report including estimated delivery timeframe
Useful for complex inquiries requiring human assistance

Method 5: WhatsApp Tracking

Some Aramex regions offer WhatsApp-based customer service:

Save the official Aramex WhatsApp number for your region
Send a message with your tracking number
Receive automated or agent-assisted tracking updates
Interactive chatbot can answer common questions
Available 24/7 in supported regions
Check Aramex website for WhatsApp availability in your country

Method 6: Customer Service Phone Tracking

Contact Aramex directly for personalized tracking assistance:

International Headquarters: +971 600 544000 (UAE) Country-Specific Numbers: Available on aramex.com under “Contact Us”

When calling:

Have your tracking number ready before calling
Provide sender and receiver details for verification
Ask specific questions about delivery status, delays, or issues
Request estimated delivery date and time
Inquire about customs status for international shipments
Operating hours vary by country (most offer extended hours, some 24/7)

Method 7: Third-Party Tracking Websites

Several universal tracking platforms support Aramex:

Visit multi-carrier tracking websites that aggregate courier services
Enter your Aramex tracking number in the search field
System automatically detects Aramex as the carrier
View tracking information alongside shipments from other couriers
Useful for businesses managing multiple courier services
May have slight delays compared to official Aramex tracking
Examples include 17track.net, parcelsapp.com, and similar platforms

Method 8: Aramex Tracking API (For Businesses)

Businesses can integrate Aramex tracking into their own systems:

Register for Aramex API access through the developer portal
Obtain API credentials (username, password, account number)
Integrate tracking API into your website or business system
Provide customers with real-time tracking on your platform
Automate tracking updates and notifications
Access bulk tracking for multiple shipments simultaneously
Technical documentation available at aramex.com/developers

Aramex Service Types and Delivery Options

Understanding service categories helps set appropriate tracking expectations:

Express International Services

Aramex Priority Express

Fastest international delivery option
1-3 business days to major global cities
Door-to-door service with signature confirmation
Includes customs clearance assistance
Real-time tracking throughout journey
Available to 220+ countries and territories
Ideal for urgent documents and time-sensitive shipments

Aramex Express

Standard express international service
2-5 business days depending on destination
Reliable service with comprehensive tracking
Suitable for commercial and personal shipments
Competitive pricing for regular international shipping
Weight capacity up to 68kg per piece

Aramex Deferred Express

Economy international option
5-8 business days delivery
Lower pricing than standard express
Full tracking and delivery confirmation
Suitable for non-urgent international shipments
Same reliability at reduced cost

Domestic Services

Domestic Express

Next business day delivery within country
Available in major markets where Aramex operates directly
Door-to-door service with full tracking
Suitable for urgent domestic shipments
Coverage varies by country

Domestic Standard

2-4 business day domestic delivery
Cost-effective option for non-urgent shipments
Complete tracking throughout transit
Available in select countries with Aramex operations

Specialized Services

Aramex Freight

Air and sea freight for large shipments
Palletized goods and bulk cargo
Tracking at major checkpoints
Customized solutions for businesses
Suitable for commercial imports/exports

Aramex E-commerce Solutions

Fulfillment and last-mile delivery for online retailers
Integration with e-commerce platforms
Returns management and reverse logistics
Specialized tracking for e-commerce parcels

Aramex Shop & Ship

International shopping and forwarding service
Provides addresses in USA, UK, Turkey, China
Shop from international retailers and ship to your country
Package consolidation to reduce shipping costs
Full tracking from warehouse to your door

Aramex Booking and Shipping Process

Proper booking ensures accurate tracking from the beginning:

Step 1: Choose Booking Method

Online Booking: Through aramex.com website (most convenient)
Mobile App Booking: Using Aramex Mobile app
Phone Booking: Call customer service for assisted booking
Branch Visit: Visit Aramex office or partner location
Account Portal: Business customers use dedicated account login

Step 2: Provide Complete Shipment Information

Sender Details:

Full name and company name (if applicable)
Complete street address with building/apartment numbers
City, state/province, postal/ZIP code
Country name
Contact phone number (mobile preferred)
Email address for notifications
VAT/Tax ID for commercial shipments

Receiver Details:

Full recipient name (must match ID for customs)
Detailed delivery address
City, postal code, country
Phone number (critical for delivery coordination)
Email address for tracking updates
Additional delivery instructions if needed

Shipment Details:

Accurate weight in kilograms
Dimensions: length × width × height in centimeters
Number of pieces if multiple parcels
Description of contents (detailed for international)
Declared value in USD or local currency
Reason for shipping (sale, gift, sample, return, repair)

Step 3: Select Appropriate Service

Choose based on urgency, budget, and destination:

Priority Express for urgent delivery
Standard Express for regular shipments
Deferred/Economy for cost-conscious shipping
Freight services for large/heavy items

Step 4: Prepare Shipment Properly

Packaging Requirements:

Use sturdy, new corrugated cardboard boxes
Box size should allow 5cm cushioning space around contents
Bubble wrap, foam, or paper fill for protection
Fragile items need double-boxing with clear “FRAGILE” labels
Electronics in anti-static bags with original packaging when possible
Documents in waterproof envelopes or document boxes
Seal all openings with quality packaging tape (50mm width minimum)
Remove or cover all old shipping labels and barcodes

Labeling:

Affix Aramex shipping label prominently on top of package
Ensure barcode is not folded, crinkled, or obscured
Include sender and receiver addresses clearly visible
Add “FRAGILE” or “THIS WAY UP” labels if applicable
For international shipments, attach customs documentation pouch

Step 5: Complete Customs Documentation (International Shipments)

Required Documents:

Commercial Invoice: 3-4 copies for commercial shipments containing detailed item descriptions, HS codes, unit prices, total value, currency, terms of sale
Proforma Invoice: For gifts, samples, returns with same detail level as commercial invoice
Certificate of Origin: Required for certain countries and high-value shipments
Export/Import Licenses: For restricted items or specific product categories
Additional Certificates: Phytosanitary for plants, health certificates for food items

Customs Declaration Accuracy:

Describe items specifically (not “electronics” but “laptop computer”)
Include HS codes (Harmonized System codes for customs classification)
Declare accurate values (under-declaration causes customs issues)
Specify material composition when relevant
Indicate brand names and model numbers for branded goods

Step 6: Select Additional Services

Insurance: Protect shipment value beyond standard liability
Cash on Delivery: Collect payment upon delivery (available in select countries)
Signature Required: Ensure delivery only to named recipient
Hold for Pickup: Recipient collects from Aramex facility
Delivery Appointment: Schedule specific delivery time window

Step 7: Payment and Confirmation

Pay via credit/debit card, PayPal, bank transfer, or account billing
Receive booking confirmation email immediately
Email contains tracking number, shipping label, and invoice
Save confirmation email for records
Print shipping label if not already printed
Note the tracking number in multiple places

Step 8: Handover to Aramex

Pickup Service: Schedule pickup from your address (recommended)
Drop-off: Take to nearest Aramex office during operating hours
Partner Location: Use authorized Aramex agent or partner location
Receive pickup receipt confirming handover
Tracking activates within 2-4 hours of physical handover

Aramex Pricing Structure

Aramex pricing depends on origin-destination, weight, dimensions, service type, and additional services.

Domestic Shipping Rates (Sample Pricing)

Weight Range	Same City Express	Intercity Express	Remote Areas	Economy Service
Up to 500g	$5-10	$8-15	$12-20	$6-12
500g – 1kg	$7-12	$12-20	$18-28	$10-18
1kg – 3kg	$10-18	$18-30	$25-40	$15-25
3kg – 5kg	$15-25	$25-45	$35-60	$20-35
5kg – 10kg	$25-40	$40-70	$60-100	$35-60
10kg – 20kg	$40-65	$70-120	$100-170	$60-100

Prices in USD equivalent, vary significantly by country. GST/VAT additional where applicable.

International Shipping Rates (Approximate)

Destination Zone	Documents 500g	Parcel 1kg	Parcel 5kg	Parcel 10kg	Parcel 20kg
GCC Countries	$15-25	$25-40	$60-90	$110-160	$200-300
Middle East	$20-30	$35-55	$80-120	$150-220	$280-420
Indian Subcontinent	$25-40	$40-65	$90-140	$170-260	$320-480
Asia Pacific	$30-45	$50-80	$120-180	$220-340	$420-640
Europe	$35-55	$60-95	$150-230	$280-430	$540-820
North America	$40-60	$70-110	$170-260	$320-490	$620-950
Africa	$30-50	$50-85	$120-190	$230-360	$440-680
Australia/NZ	$35-55	$60-100	$145-225	$275-420	$530-810

Prices in USD, indicative only. Actual rates vary based on exact origin-destination pairs and current fuel surcharges.

Additional Charges and Fees

Fuel Surcharge: Variable percentage (typically 15-25%) added to base rates, adjusted quarterly
Remote Area Surcharge: $20-50 for deliveries outside main cities
Oversized Item Fee: For parcels exceeding standard dimensions
Residential Delivery: $5-15 extra in some regions
Dangerous Goods Handling: $50-150 depending on classification
Insurance: 1-3% of declared value (minimum $5-10)
Customs Clearance Fee: $15-40 for import/export processing
Duties and Taxes: Variable based on destination country regulations (recipient pays)
Storage Fees: $5-20 per day after free storage period (typically 5-7 days)
Address Correction: $15-35 if address needs modification
Return to Sender: Charged at full shipping rate

Volumetric Weight Calculation

Aramex charges based on actual or volumetric weight, whichever is greater:

Formula: (Length × Width × Height in cm) ÷ 5000 = Volumetric Weight in kg

Example: Box measuring 50cm × 40cm × 30cm

Volumetric Weight = (50 × 40 × 30) ÷ 5000 = 12kg
If actual weight is 8kg, you’re charged for 12kg
Always minimize box size to reduce volumetric charges

Global Coverage and Network

Aramex operates in over 60 countries with varying service levels:

Strong Presence Regions

Middle East and North Africa: UAE, Saudi Arabia, Kuwait, Qatar, Bahrain, Oman, Jordan, Lebanon, Egypt, Morocco – Full service with extensive domestic and international capabilities.

Asia Pacific: India, Pakistan, Bangladesh, Sri Lanka, Nepal, Philippines, Malaysia, Singapore, Hong Kong, China, Thailand – Comprehensive coverage with strong last-mile networks.

Africa: South Africa, Kenya, Nigeria, Ghana, Ethiopia, Tanzania, Uganda – Growing network with focus on emerging markets.

Europe: UK, Germany, France, Netherlands, Turkey – Coverage through partnerships and owned facilities.

Americas: USA, Canada – Service through partner networks with Aramex tracking integration.

Service Levels by Region

Region	Owned Operations	Partner Network	Tracking Quality	Customs Expertise
GCC Countries	Extensive	Minimal	Excellent	Excellent
Middle East	Strong	Moderate	Excellent	Excellent
South Asia	Strong	Moderate	Very Good	Excellent
Southeast Asia	Moderate	Strong	Very Good	Good
Africa	Moderate	Strong	Good	Very Good
Europe	Limited	Strong	Good	Good
Americas	Limited	Strong	Good	Good

Items Accepted and Prohibited

Accepted Items for Shipping

Documents: Contracts, legal papers, certificates, educational documents, passports, visas, bank documents, business correspondence, architectural plans, medical records.

Electronics: Smartphones, laptops, tablets, cameras, smartwatches, gaming devices, accessories, chargers (lithium battery restrictions apply).

Apparel and Textiles: Clothing, shoes, fashion accessories, fabrics, bedding, towels, uniforms, costumes, traditional garments.

Retail Goods: Books, toys, cosmetics (quantity limits), sporting equipment, home décor, kitchenware, art supplies, handicrafts.

Business Samples: Product samples, marketing materials, catalogs, prototypes, trade show items, promotional goods.

Personal Items: Gifts, souvenirs, personal belongings, photographs, media (CDs/DVDs), collectibles, hobby supplies.

Medical Supplies: Over-the-counter medicines (with restrictions), medical devices, healthcare products, diagnostic equipment (with proper documentation).

Food Products: Packaged non-perishable food items (subject to destination country regulations), commercial food products, dietary supplements.

Strictly Prohibited Items

Dangerous Goods: Explosives, fireworks, ammunition, firearms, weapons, compressed gases, flammable liquids, aerosols (most types), corrosive substances, oxidizers, radioactive materials, toxic substances.

Illegal Items: Narcotics, illegal drugs, counterfeit goods, pirated products, stolen property, items violating intellectual property rights, materials promoting terrorism or violence.

Restricted Items: Live animals (except through specialized animal transport), plants and seeds (without phytosanitary certificates), human remains or ashes (without permits), currency exceeding legal limits, lottery tickets, gambling materials.

Perishable Goods: Fresh food, cut flowers (without special handling), items requiring refrigeration, live plants, fresh seafood.

Valuable Items with Limitations: Precious stones, gold/silver bullion (requires special handling and declaration), currency notes, negotiable instruments, antiques (require proper documentation).

Items Requiring Special Handling

Lithium Batteries: Maximum 2 spare batteries per shipment, must be properly packaged in original retail packaging or with terminals insulated, power banks under 100Wh generally acceptable, larger batteries require dangerous goods documentation.

Liquids and Cosmetics: Limited to 500ml total per shipment for personal use, must be in retail packaging, fragile liquid items need absorbent material padding, alcoholic beverages prohibited to many countries.

Medicines and Pharmaceuticals: Personal quantities allowed with doctor’s prescription copy, commercial shipments need import licenses, controlled substances generally prohibited, temperature-sensitive items need special handling.

High-Value Items: Jewelry, watches, precious metals require insurance declaration, maximum liability limits apply, consider using specialized high-value shipping services, additional security measures available.

Customs Clearance and International Shipping

International shipments require careful attention to customs procedures:

Customs Process Overview

Export Customs (Origin Country):

Aramex submits electronic export declaration
Customs review shipment documentation
Physical inspection (if selected)
Export clearance granted
Shipment departs country

Import Customs (Destination Country):

Shipment arrives in destination country
Electronic customs declaration submitted
Customs assessment and duty calculation
Payment of duties and taxes (by recipient usually)
Physical inspection (if required)
Import clearance and release for delivery

Common Customs Delays and Solutions

Incomplete Documentation: Ensure all required documents are complete and accurate. Aramex contacts sender/receiver for missing information.

Incorrect HS Codes: Use accurate Harmonized System codes for item classification. Incorrect codes cause assessment delays.

Under-Declared Values: Customs may suspect under-declaration if value seems unreasonably low. Declare accurate market values with supporting invoices.

Restricted Items: Some items require import permits or licenses. Research destination country regulations before shipping.

Unpaid Duties: Recipient must pay import duties and taxes promptly. Aramex will contact recipient with payment instructions.

Random Inspection: Some shipments selected randomly for physical inspection. This adds 1-3 days but is normal procedure.

Duties and Taxes Information

Who Pays: In most cases, the recipient (importer) pays duties and taxes. Some shipments can be sent DDP (Delivery Duty Paid) where sender pays all charges.

How Much: Varies by destination country, item category, and declared value. Many countries have de minimis thresholds (value below which no duty applies).

Payment Methods: Aramex collects on behalf of customs authorities through credit card, bank transfer, or cash payment at delivery/collection.

Calculation: Based on CIF value (Cost + Insurance + Freight), item category, and destination country tariff schedules.

Country-Specific Customs Notes

United States: De minimis $800, high customs scrutiny, FDA regulations for food/cosmetics/medicines.

European Union: Import VAT applies to all shipments, EORI number required for commercial imports, strict regulations on electronics and chemicals.

India: Complex customs procedures, high duties on many categories, required GSTIN for businesses, detailed documentation essential.

China: Strict customs controls, requires recipient’s Chinese ID number, prohibited items list extensive, commercial imports need import license.

Saudi Arabia/GCC: SABER certification for many products, halal certification for food items, prohibited items include religious materials, strict content restrictions.

Australia: Biosecurity laws very strict, food/plant/animal products heavily restricted, GST applies on imports over AUD 1000.

Tracking Issues and Troubleshooting

Issue 1: Tracking Number Not Recognized

Possible Causes: Recently created booking, system synchronization delay, incorrect number entry, invalid tracking number.

Solutions:

Wait 4-6 hours after booking for system updates
Verify tracking number from booking confirmation email
Check for typing errors (zero vs. letter O, one vs. letter I)
Ensure complete tracking number entered (no spaces or dashes unless shown)
Try tracking on both aramex.com and regional Aramex websites
Contact customer service if number remains invalid after 24 hours

Issue 2: No Tracking Updates for Several Days

Possible Causes: International transit gaps, customs processing, missed scans at facility, flight delays, remote area transit.

Solutions:

International shipments commonly show 2-4 day gaps during customs clearance
Check last known location – if showing customs, delays are normal
Review expected delivery timeframe – may still be within normal range
Contact customer service if no update exceeds 7 days domestic or 10 days international
Request manual tracking investigation
Check for weather disruptions, strikes, or public holidays affecting the route

Issue 3: Stuck in Customs Clearance

Possible Causes: Incomplete documentation, awaiting duty payment, random inspection, restricted items requiring permits, incorrect declarations.

Solutions:

Check email and phone for customs or Aramex contact attempts
Respond immediately to requests for additional information
Ensure recipient is aware of duty payment requirements and amount
Provide missing documents or corrections promptly
Contact Aramex customs team for specific guidance
Verify item compliance with destination country import regulations
Be patient – complex customs clearance can take 5-10 days

Issue 4: Delivery Attempted – No Notice Left

Possible Causes: Incorrect address, unable to access premises, recipient unavailable, notice lost or removed, attempted at wrong location.

Solutions:

Check tracking for attempted delivery time and courier contact number
Verify delivery address on tracking matches your actual address
Contact Aramex immediately to arrange redelivery
Provide specific delivery instructions (gate codes, building access)
Request specific delivery time window if availability is limited
Consider authorizing delivery to neighbor or alternative location
Arrange self-pickup from nearest Aramex facility if more convenient

Issue 5: Delivered But Not Received

Possible Causes: Delivered to wrong address, signed by unauthorized person, left at safe location, delivery to building reception/security, fraudulent delivery record.

Solutions:

Check with all household members, neighbors, building staff
Verify delivery address on tracking is correct
Request Proof of Delivery (POD) showing signature, photo, and GPS coordinates
Compare POD signature with known recipients at address
Check common delivery locations (mailbox, porch, garage, side door)
Contact building management if apartment/office complex
If POD shows wrong location, file complaint immediately
Lodge formal investigation within 24 hours
Initiate insurance claim if shipment confirmed lost/mis-delivered

Issue 6: Shipment Showing Exception Status

Possible Causes: Address incomplete or incorrect, recipient unavailable for multiple attempts, refused by recipient, customs hold, damaged packaging.

Solutions:

Check tracking for specific exception reason
Contact Aramex customer service for detailed explanation
Provide corrected information if address issue
Coordinate availability if recipient unavailability
Address customs issues if international shipment
Inspect for damage if package integrity issue
Decide on redelivery, return to sender, or facility pickup

Issue 7: Delayed Beyond Expected Delivery

Possible Causes: Operational delays, weather disruptions, customs delays, incorrect service level booked, remote area delivery challenges, peak season volumes.

Solutions:

Review original estimated delivery date from booking confirmation
Check tracking for delay notifications or updated estimates
Contact customer service for current status and new delivery estimate
Verify no attempted deliveries were missed
Request priority handling if critically urgent
Consider filing service guarantee claim if applicable (for guaranteed services)
Maintain patience as external factors beyond Aramex control may cause delays

Proof of Delivery (POD)

Aramex provides comprehensive proof of delivery documentation:

POD Information Includes:

Recipient full name and signature
Delivery date with exact timestamp
Delivery location address confirmation
Photo of delivered parcel at location (in many regions)
GPS coordinates of delivery point
Delivery driver name and ID
Any special delivery notes or conditions

Accessing POD:

Available through tracking portal 24-48 hours after delivery
Request via email to customer service with tracking number
Download as PDF document for permanent records
Some regions allow POD request via mobile app
Business customers access through account portal
POD retained in Aramex system for minimum 6 months

Legal Value: POD serves as legal proof of successful delivery completion, critical for business transactions, insurance claims, dispute resolution, and contractual obligations.

Business Solutions and Corporate Services

Aramex offers extensive business shipping solutions:

Corporate Account Benefits:

Credit facilities with monthly or bi-weekly invoicing
Negotiated volume-based pricing (discounts up to 40% for high volumes)
Dedicated account manager for service and escalations
Customized service level agreements (SLAs)
Priority handling during peak seasons

Technology Integration:

REST API for booking, tracking, and rate calculation
Webhook notifications for real-time status updates
XML/JSON data exchange formats
Integration documentation and developer support
Sandbox environment for testing
Compatible with major e-commerce platforms (Shopify, WooCommerce, Magento)

Logistics Solutions:

Warehousing and distribution center services
Pick, pack, and ship fulfillment
Inventory management systems
Returns management and reverse logistics
Cash on delivery services (available in select markets)
Multi-channel order management

Regular Pickup Services:

Scheduled daily pickups from business premises
No per-pickup charges for account customers
Flexible timing to accommodate business operations
Dedicated courier assignment for consistency

Specialized Services:

Same-day and time-definite delivery options
White-glove delivery for fragile/valuable items
Temperature-controlled shipping for sensitive goods
Customs brokerage and trade compliance consulting
Supply chain consulting and optimization

Customer Service and Support

Aramex provides multi-channel customer support:

Phone Support:

International Headquarters: +971 600 544000
Country-specific helplines available on aramex.com
Multilingual support in major markets
Extended hours (many locations offer 24/7 support)

Email Support:

General inquiries: customercare@aramex.com (check local email for your region)
Response time: 12-24 hours for standard inquiries
Priority response for business account customers

Live Chat:

Available on aramex.com during business hours
Instant responses for tracking and booking queries
Chat transcripts sent via email

Social Media:

Active on Twitter, Facebook, Instagram
Quick response to public inquiries
Regional social media accounts for local support

Branch Visits:

In-person assistance at Aramex offices
Useful for complex issues requiring documentation review
Branch locator available on website

Complaint Escalation Process:

Level 1: Standard customer service
Level 2: Supervisor or team leader
Level 3: Branch or regional manager
Level 4: Corporate customer relations team
Escalation available through complaint submission forms

Insurance and Claims

Insurance Coverage

Standard Liability: Aramex standard carrier liability is limited to approximately $50-100 per shipment or $20 per kilogram for international shipments (Warsaw Convention limits).

Additional Insurance: Purchase additional coverage at booking time, typically costs 1-3% of declared value with minimum premium, coverage up to $50,000 per shipment available, higher limits require special arrangements.

What’s Covered: Loss of shipment during transit, damage to contents during transportation, theft while in Aramex custody.

What’s Not Covered: Improper packaging by sender, prohibited or restricted items, consequential or indirect losses, delays (unless service guarantee purchased), natural disasters or force majeure events, damage not reported within required timeframe.

Claims Process

Filing Timeline: Report loss within 30 days of expected delivery, report damage within 7 days of delivery, earlier reporting increases claim success rate.

Required Documentation:

Original booking receipt and tracking number
Commercial invoice or proof of item value
Photos of damaged items and packaging (for damage claims)
Proof of delivery or delivery attempt records
Description of issue and claimed amount

Claims Procedure:

Contact Aramex customer service immediately
Complete claims form (available online or at branches)
Submit all required documentation
Aramex