Ashok Airways Courier Tracking: Complete Guide to Track Your Shipments in India

Ashok Airways is a domestic courier and cargo service provider operating across India, offering parcel delivery and logistics solutions for businesses and individual customers. With decades of experience in the Indian courier industry, Ashok Airways provides reliable shipping services with tracking capabilities that enable customers to monitor their parcels from pickup to final delivery. This comprehensive guide covers everything you need to know about Ashok Airways courier tracking, service options, pricing, and best practices for successful shipments.

What is Ashok Airways Courier Service?

Ashok Airways is an established Indian courier company specializing in domestic parcel delivery, express courier services, cargo transportation, bulk shipment solutions, document delivery services, and e-commerce logistics support. The company operates through a network of branch offices, franchise partners, and affiliated agents across multiple Indian states.

Ashok Airways has built its reputation on competitive pricing for domestic shipments, extensive reach to tier-2 and tier-3 cities, reliable service for both commercial and personal parcels, flexible pickup and delivery options, and dedicated customer support through local branches. The company primarily serves individual customers, small to medium businesses, e-commerce sellers, and corporate clients requiring cost-effective domestic shipping solutions within India.

Understanding Ashok Airways Tracking System

Ashok Airways employs a tracking system that monitors parcel movements at key checkpoints throughout the delivery process. The tracking infrastructure uses barcode scanning at major hubs and facilities, manual status updates at smaller branch locations, centralized database management, and regular status synchronization across the network.

When you book a shipment with Ashok Airways, you receive a unique tracking number (also called consignment number, docket number, or AWB number). This identifier typically consists of 10-16 alphanumeric characters and serves as your parcel’s exclusive reference code throughout its journey from origin to destination.

Ashok Airways Tracking Status Meanings

Understanding various tracking statuses helps interpret your shipment’s progress:

• Booked/Manifested: Shipment details recorded in system, label generated, awaiting physical collection
• Picked Up: Courier collected parcel from sender’s address
• Received at Origin Hub: Arrived at first Ashok Airways processing facility
• In Transit: Moving between facilities, cities, or regions
• Arrived at Destination Hub: Reached sorting center in destination city
• Out for Delivery: Assigned to delivery executive for delivery attempt today
• Delivered: Successfully handed to recipient with signature confirmation
• Delivery Attempted: Courier tried delivery but unsuccessful due to recipient unavailable or address issues
• Held at Branch: Parcel waiting at Ashok Airways office for collection or instructions
• RTO (Return to Origin): Being returned to sender after delivery failures
• Undelivered: Could not be delivered after multiple attempts
• On Hold: Temporary hold due to operational, documentation, or payment issues
• Exception: Issue preventing normal delivery requiring immediate action
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How to Track Ashok Airways Courier Shipments

Method 1: Official Ashok Airways Website

The primary tracking method uses the official Ashok Airways website:

1. Open your web browser and navigate to the Ashok Airways official website
2. Locate the “Track Shipment” or “Track Your Consignment” section prominently displayed on the homepage
3. Enter your tracking number (consignment/docket/AWB number) in the designated tracking field
4. You may be able to track multiple shipments by entering numbers separated by commas
5. Complete captcha verification if displayed on the page
6. Click “Track,” “Submit,” or “Search” button
7. View comprehensive tracking information including current status, last scanned location, and tracking history
8. Check detailed tracking timeline showing all scan events with dates, times, and locations

The website tracking provides status information with timestamps for major checkpoints throughout your parcel’s delivery journey.

Method 2: Customer Service Phone Tracking

Contact Ashok Airways directly for personalized tracking assistance:

• Call Ashok Airways customer service helpline (number available on official website)
• Provide your tracking number to the customer service representative
• Receive verbal updates on current parcel location and delivery status
• Ask specific questions about delivery timing, delays, or issues
• Request estimated delivery date and time window
• Inquire about special delivery instructions or arrangements
• Note down any complaint numbers or reference codes provided

Keep your tracking number and booking receipt readily available when calling for faster and more efficient service.

Method 3: Branch Visit Tracking

Visit Ashok Airways office in person for direct tracking support:

• Locate the nearest Ashok Airways branch using the branch locator on their website
• Visit during operating hours (typically 10 AM to 6 PM on weekdays)
• Bring your booking receipt with tracking number clearly visible
• Staff will check the internal system and provide current detailed status
• Useful for resolving complex tracking issues or delivery problems
• Can arrange special delivery instructions, address corrections, or self-pickup
• Ideal for urgent matters requiring immediate attention

Method 4: SMS Tracking Service

If Ashok Airways offers SMS-based tracking:

• Check the official website for SMS tracking number and required format
• Send SMS with your tracking number to the designated SMS gateway number
• Format may require specific syntax like “TRACK [tracking number]” or just the number
• Receive automated SMS reply with current shipment status within minutes
• Standard SMS charges apply based on your mobile service provider plan
• Useful when internet access is unavailable or limited

Method 5: Email Tracking Inquiry

Request tracking information through email communication:

• Send email to Ashok Airways customer service email address (available on website)
• Subject line: “Tracking Request – [Your Tracking Number]”
• Include tracking number, sender details, receiver details in the email body
• Attach scanned copy of booking receipt if available
• Provide specific questions or concerns about your shipment
• Response typically received within 24-48 hours during business days
• Follow up if no response within 48 hours

Method 6: Third-Party Courier Tracking Platforms

Use multi-courier tracking aggregator websites:

• Visit universal tracking platforms that support multiple Indian courier services
• Enter your Ashok Airways tracking number in the search field
• System may auto-detect Ashok Airways as the courier or select manually from dropdown
• View tracking status alongside shipments from other courier companies
• Convenient for tracking multiple parcels from different couriers in one place
• Information may have slight delays compared to official Ashok Airways tracking
• Examples include Indian courier aggregator websites

Method 7: Mobile Application (If Available)

If Ashok Airways offers a mobile app:

• Download “Ashok Airways” app from Google Play Store or Apple App Store
• Install and open the application on your smartphone
• Register using mobile number or email (if registration required)
• Enter tracking number in the tracking section
• View real-time shipment status and location
• Enable push notifications for automatic status updates
• Save frequently tracked numbers for quick access
• Access additional features like booking and scheduling pickups

Ashok Airways Booking Process

Proper booking ensures accurate tracking and smooth delivery:

Step 1: Choose Booking Method

• Branch Visit: Walk into nearest Ashok Airways office during business hours
• Phone Booking: Call customer service for telephonic booking assistance
• Online Booking: Use website booking facility if available
• Pickup Request: Schedule courier collection from your location
• Franchise Partner: Book through authorized Ashok Airways agent locations

Step 2: Provide Complete Shipment Information

Sender Details:

• Full name and contact person name
• Complete address with house/building number, floor, apartment
• Locality, landmark, city, state, PIN code
• Mobile number (mandatory for communication)
• Email address for electronic notifications
• Alternate contact number (recommended)
• Company name and GST number (for business shipments)

Receiver Details:

• Full recipient name (as per ID proof for valuable items)
• Detailed delivery address including all address components
• Area, landmark (nearby prominent location), city, state, PIN code
• Mobile number (critical for delivery coordination and OTP verification)
• Email address for delivery notifications and updates
• Alternate contact number if available
• Specific delivery instructions (gate code, building access, floor number)

Parcel Information:

• Accurate weight in kilograms (will be verified)
• Dimensions if oversized: length × width × height in centimeters
• Number of pieces if sending multiple parcels together
• General contents description (avoid vague terms)
• Declared value for insurance and compensation purposes
• Special handling requirements (fragile, valuable, perishable)

Step 3: Select Appropriate Service Type

Choose service based on urgency, budget, and shipment requirements:

• Express Service: Fastest delivery within 1-3 days to major cities, premium pricing
• Standard Service: Regular delivery within 3-7 days, balanced cost-speed option
• Economy Service: Budget-friendly option with 5-10 day delivery, lowest rates
• Surface/Road Transport: For large, heavy, or bulky items with 7-15 day delivery
• Air Service: Faster long-distance delivery using air transport for urgent shipments
• Cash on Delivery (COD): Collect payment from recipient upon delivery (if available)

Step 4: Packaging Requirements

Proper packaging ensures safe transit and reduces damage risk:

• Use sturdy, new corrugated cardboard boxes appropriate for item size and weight
• Fragile items need bubble wrap, foam sheets, or newspaper with minimum 2-3 inch cushioning on all sides
• Electronics should be in original manufacturer packaging or equivalent protective packaging
• Documents in waterproof envelopes, rigid mailers, or document boxes
• Seal all box openings, seams, and flaps with quality packaging tape (minimum 2-inch width)
• Remove or completely cover all old shipping labels, barcodes, and address stickers
• Mark “FRAGILE – HANDLE WITH CARE” clearly on all sides for delicate items
• Write “THIS SIDE UP” with arrows if orientation is critical
• Ensure package can withstand stacking, handling, and transportation stress
• Use waterproof outer covering for items sensitive to moisture

Step 5: Required Documentation

Prepare necessary documents for smooth processing:

• Booking Form: Complete all fields accurately with readable handwriting
• Invoice Copy: For commercial shipments showing item details and values
• ID Proof: Photocopy of valid ID (Aadhar, PAN, Driving License) may be required
• GST Documents: For business shipments requiring GST compliance
• Contents Declaration: Detailed description of items being shipped
• Prohibited Items Declaration: Confirmation that shipment contains no restricted items

Step 6: Payment and Receipt

• Pay courier charges via cash, debit/credit card, UPI, net banking (payment methods vary by location)
• Receive official booking receipt with tracking number printed prominently
• Receipt includes sender/receiver details, service type, declared value, and charges paid
• Photograph the receipt immediately with your phone for digital backup
• Save tracking number in phone notes, email, or cloud storage
• Note down customer service contact number from receipt for future reference
• Keep original receipt safely for claims, disputes, or delivery issues

Step 7: Parcel Handover

• For Scheduled Pickup: Have parcel ready, properly packed and labeled at scheduled time
• For Drop-off: Take parcel to Ashok Airways office during operating hours
• Ensure tracking label/sticker is affixed securely and visibly on package top
• Get handover acknowledgment with signature and timestamp if possible
• Tracking information typically activates in system within 2-6 hours of physical handover
• Verify tracking is active by checking online within 6-8 hours

Ashok Airways Service Charges and Pricing

Ashok Airways pricing depends on weight, distance, service type, destination, and special requirements.

Domestic Shipping Rates (Approximate)

Weight Range	Local (Within City)	Regional (Up to 400 km)	State to State	Long Distance (1000+ km)	Remote Areas
Up to 500g	₹25-50	₹35-65	₹45-80	₹60-95	₹75-120
500g – 1kg	₹35-60	₹50-85	₹65-105	₹80-120	₹95-145
1kg – 2kg	₹45-80	₹70-115	₹90-145	₹115-175	₹145-215
2kg – 5kg	₹75-125	₹120-185	₹155-235	₹185-290	₹235-360
5kg – 10kg	₹125-210	₹200-330	₹265-410	₹330-510	₹410-630
10kg – 20kg	₹210-360	₹360-570	₹465-720	₹570-880	₹720-1100
20kg – 30kg	₹340-550	₹550-850	₹720-1100	₹880-1350	₹1100-1680
Above 30kg	₹11-18 per kg	₹18-28 per kg	₹24-36 per kg	₹29-45 per kg	₹36-56 per kg

Prices in Indian Rupees (₹), inclusive of GST where applicable. Rates are indicative and vary based on exact origin-destination PIN codes, current fuel surcharges, and seasonal pricing.

Service Type Pricing Comparison

Service Type	Speed	Price Range (5kg, 500 km)	Best Suited For
Express/Air	1-3 days	₹265-410	Urgent, time-sensitive shipments
Standard/Surface	3-7 days	₹200-330	Regular deliveries, balanced option
Economy	5-10 days	₹155-265	Non-urgent, budget-conscious shipping
Heavy Cargo	7-15 days	₹150-250	Large, heavy, bulky items

Additional Charges and Fees

• Fuel Surcharge: Variable percentage (typically 10-18%) added to base freight rates, adjusted periodically
• Remote Area Surcharge: ₹25-80 extra for deliveries outside main city limits and metropolitan areas
• COD Charges: 1-2.5% of collection amount with minimum charge of ₹20-50 per shipment
• Insurance Premium: 0.5-2% of declared value with minimum premium of ₹10-20
• Volumetric Weight Charges: Applied when dimensional weight exceeds actual physical weight
• Residential Delivery Fee: ₹15-40 extra for home deliveries in certain zones
• Return Charges: Full standard shipping rate charged if parcel returned to sender
• Address Correction Fee: ₹30-60 for modifying delivery address after dispatch
• Re-delivery Attempt Fee: ₹35-60 for each additional delivery attempt beyond first attempt
• Storage/Demurrage Fees: ₹15-35 per day if parcel held at facility beyond free storage period (typically 3-5 days)
• Dangerous Goods Handling: ₹100-300 for shipping items requiring special handling certification
• Packaging Material Charges: ₹25-150 if purchasing boxes, bubble wrap, or packing materials at Ashok Airways office

Volumetric Weight Calculation Method

Ashok Airways charges based on actual weight or volumetric weight, whichever is greater:

Formula: (Length × Width × Height in centimeters) ÷ 5000 = Volumetric Weight in kilograms

Example Calculation:

• Box dimensions: 50cm × 40cm × 30cm
• Volumetric Weight = (50 × 40 × 30) ÷ 5000 = 12 kg
• If actual weight is 7 kg, you’re charged for 12 kg (volumetric weight)
• Always use smallest possible box size to minimize volumetric weight charges

Service Coverage Across India

Ashok Airways provides courier services across multiple Indian states with varying coverage levels:

Major Service Regions

State/Region	Coverage Level	Major Cities/Towns Covered	Typical Delivery Time
Maharashtra	Extensive	Mumbai, Pune, Nagpur, Nashik, Aurangabad, Kolhapur, Solapur	1-5 days
Gujarat	Extensive	Ahmedabad, Surat, Vadodara, Rajkot, Bhavnagar, Jamnagar	1-5 days
Madhya Pradesh	Good	Indore, Bhopal, Jabalpur, Gwalior, Ujjain, Sagar	2-6 days
Rajasthan	Good	Jaipur, Jodhpur, Udaipur, Kota, Ajmer, Bikaner	2-6 days
Delhi NCR	Excellent	Delhi, Gurgaon, Noida, Faridabad, Ghaziabad, Greater Noida	1-3 days
Uttar Pradesh	Very Good	Lucknow, Kanpur, Agra, Varanasi, Meerut, Allahabad, Bareilly	2-6 days
Karnataka	Good	Bangalore, Mysore, Hubli, Mangalore, Belgaum	2-7 days
Tamil Nadu	Good	Chennai, Coimbatore, Madurai, Trichy, Salem	3-7 days
Punjab/Haryana	Very Good	Chandigarh, Ludhiana, Amritsar, Jalandhar, Ambala, Karnal	2-5 days
West Bengal	Moderate	Kolkata, Siliguri, Durgapur, Asansol	3-8 days

Service Limitations and Restrictions

• Coverage primarily concentrated in Northern, Western, and Central India
• Limited direct presence in North-Eastern states (service through partner networks)
• Some remote rural areas may require pickup from nearest Ashok Airways branch
• Hilly and difficult terrain locations have extended delivery times
• Certain PIN codes may not be serviceable or require special arrangements
• Always verify PIN code serviceability on website or with customer service before booking
• Island territories and very remote areas may have restricted service

Expected Delivery Timeframes

Delivery times depend on service type, distance, location accessibility, and operational factors:

Domestic Delivery Times by Route Type

Route Type	Express/Air Service	Standard Service	Economy Service	Surface Cargo
Within Same City	Same day – 1 day	1-2 days	2-4 days	2-4 days
City to City (Same State)	1-2 days	2-4 days	4-7 days	5-8 days
State to State (Adjacent)	2-3 days	3-6 days	6-9 days	7-12 days
Long Distance (1000-2000 km)	3-5 days	5-8 days	8-13 days	10-18 days
To Tier-2 Cities	2-4 days	4-7 days	7-11 days	8-15 days
To Tier-3 Towns	3-6 days	6-10 days	10-16 days	12-20 days
Remote/Rural Areas	5-10 days	8-15 days	13-20 days	15-25 days

Factors Affecting Delivery Time

Operational Factors: Vehicle availability, route optimization, hub processing time, sorting facility capacity, driver availability.

External Factors: Weather conditions (monsoon, fog, storms), natural disasters, road conditions and traffic, public holidays and festival seasons, customs or security checks, regional strikes or bandhs.

Shipment-Specific Factors: Address accuracy and completeness, recipient availability, PIN code serviceability, package size and weight, special handling requirements.

Items Accepted and Prohibited for Shipping

Accepted Items Categories

Documents and Papers: Legal documents, contracts, certificates, educational papers, passports, visa documents, bank statements, business correspondence, architectural drawings, tender documents, court papers, notarized documents.

Electronics and Gadgets: Mobile phones, smartphones, laptops, tablets, cameras, smartwatches, headphones, earbuds, chargers, power banks (with capacity restrictions), gaming devices, computer peripherals, accessories, cables.

Clothing and Textiles: Ready-made garments, traditional wear, shoes and footwear, fashion accessories, fabrics and cloth materials, sarees, suits, uniforms, costumes, bedding, curtains, towels.

Retail and Consumer Products: Books, magazines, newspapers, stationery items, toys and games, cosmetics (non-liquid in limited quantities), home décor items, kitchenware, handicrafts, gifts, souvenirs, artwork (properly packaged).

Business and Commercial Items: Product samples, promotional materials, catalogs, brochures, marketing collateral, trade show items, prototypes (non-hazardous), spare parts, components.

Food Products: Packaged, sealed, non-perishable food items, dry foods, snacks, biscuits, namkeens, spices and masalas, tea, coffee, commercially packaged items with proper labeling and best-before dates.

Personal Effects and Household: Personal belongings, household items, photographs, CDs/DVDs, collectibles, hobby items, sports equipment, musical instrument accessories.

Medical and Healthcare: Over-the-counter medicines, healthcare products, medical devices (non-invasive), ayurvedic products, herbal supplements, diagnostic kits, first-aid supplies.

Strictly Prohibited Items

Dangerous and Hazardous Materials: Explosives, fireworks, crackers, detonators, ammunition, firearms, guns, revolvers, knives, sharp weapons, flammable liquids, petrol, diesel, kerosene, gases (compressed, liquefied), aerosol cans (most types), corrosive acids, alkalis, toxic chemicals, poisons, pesticides, insecticides, radioactive materials.

Illegal and Restricted Substances: Illegal drugs, narcotics, psychotropic substances, marijuana, opium derivatives, controlled substances without proper authorization.

Currency and Valuables: Indian currency notes exceeding ₹20,000, foreign currency beyond legal limits, negotiable instruments, bearer bonds, precious metals in bullion form (gold, silver bars without documentation), precious stones (diamonds, rubies, emeralds without proper papers).

Live and Perishable Items: Live animals, birds, reptiles, insects, fish, fresh flowers (without special handling), fresh fruits and vegetables (without proper packaging), perishable food items requiring refrigeration, meat, seafood, dairy products.

Prohibited by Law: Lottery tickets, gambling materials, obscene materials, counterfeit goods, pirated products, fake branded items, stolen property, items violating intellectual property rights.

Other Restricted Items: Human remains, ashes (without proper documentation), biological samples, blood, body fluids, organs, ivory, animal parts from endangered species.

Items Requiring Special Handling or Documentation

Lithium Batteries: Devices with installed batteries acceptable, loose lithium batteries prohibited, power banks must be under 20,000 mAh capacity, proper declaration required.

Liquids and Semi-Liquids: Perfumes and cosmetics limited to 500ml total, must be in sealed retail packaging, leak-proof containers mandatory, absorbent material padding required, secondary containment recommended.

Prescription Medicines: Personal quantities allowed with doctor’s prescription copy, commercial quantities need drug license, controlled substances require special permits, temperature-sensitive items need proper packaging.

Jewelry and Valuables: Comprehensive insurance mandatory, accurate value declaration required, opaque, tamper-evident packaging, no external markings indicating contents, additional documentation for high values.

Seeds and Plants: Phytosanitary certificates required, agricultural department clearance needed, proper packaging to prevent contamination, destination state regulations must be verified.

Tracking Issues and Troubleshooting Solutions

Issue 1: Tracking Number Not Found or Shows Invalid

Possible Causes: Recently booked shipment (system update pending), incorrect tracking number entry, typing or transcription errors, system synchronization delay.

Step-by-Step Solutions:

• Wait 4-8 hours after booking as system updates may be delayed
• Carefully verify tracking number from original booking receipt
• Check for common typing errors: 0 (zero) vs O (letter O), 1 (one) vs I (letter I), 5 vs S
• Ensure complete tracking number entered without extra spaces or characters
• Try tracking on both official website and through customer service
• Contact booking branch with receipt if issue persists beyond 24 hours
• Verify you received correct tracking number at booking time

Issue 2: No Tracking Updates for Extended Period

Possible Causes: Transit delays due to operational issues, scanning missed at intermediate facilities, remote area transit with infrequent updates, system synchronization problems, weekend or holiday delays.

Recommended Solutions:

• Check if last scan location indicates remote area (updates may be infrequent in such locations)
• Verify if tracking gap coincides with weekends, public holidays, or festival periods
• Contact customer service for manual tracking and physical verification with tracking number
• Request investigation if no update exceeds 5-7 days for domestic shipments
• Check for weather disruptions, transport strikes, or road blockages affecting the route
• Ask customer service to contact destination hub directly for current status
• Be patient as smaller branch offices may have delayed or manual scanning systems

Issue 3: Status Showing “Out for Delivery” for Multiple Days

Possible Causes: Multiple unsuccessful delivery attempts, recipient consistently unavailable, incorrect or incomplete address, delivery executive unable to locate exact address, high delivery volumes causing delays, recipient phone switched off or unreachable.

Effective Solutions:

• Check phone call logs for missed calls from delivery executive (often from unknown numbers)
• Verify delivery address and contact number on tracking match your actual correct details
• Call customer service immediately to obtain delivery executive’s direct contact number
• Provide specific landmarks, nearby prominent locations, and detailed directions to courier
• Arrange specific delivery time window when someone will definitely be available
• Inform building security, neighbors, or reception about expected delivery
• Consider arranging self-pickup from nearest Ashok Airways branch if more convenient
• Update contact information immediately if phone number provided was incorrect

Issue 4: Delivery Attempted But No Contact or Card Left

Possible Causes: Wrong phone number provided at booking, delivery executive couldn’t reach on call, no answer or phone switched off, address confusion or building access issues, delivery card fell off or was removed.

Immediate Actions:

• Verify contact number provided at booking is correct, active, and reachable
• Check call logs thoroughly for missed calls from unknown or private numbers
• Contact Ashok Airways customer service immediately to arrange urgent redelivery
• Provide accurate, detailed directions with prominent landmarks and building/gate numbers
• Inform building security guards or neighbors about expected delivery and request they accept if needed
• Request delivery executive to call before attempting delivery for coordination
• Provide alternate contact number for reliable communication
• Authorize delivery to trusted neighbor or alternate person with written consent if necessary

Issue 5: Tracking Shows Delivered But Parcel Not Received

Possible Causes: Delivered to wrong address, received by someone else without your knowledge, left at alternative location (gate, mailbox, neighbor), signature obtained fraudulently, system error showing incorrect status.

Critical Steps to Take:

• Thoroughly check with all household/office members who might have received the parcel
• Verify with neighbors on all sides, building security, reception desk, or property management
• Check all alternative delivery locations: mailbox, front porch, back door, side entrance, garage, gate area
• Confirm delivery address shown on tracking matches your actual correct address exactly
• Immediately request Proof of Delivery (POD) from Ashok Airways showing recipient signature and details
• Compare POD signature with handwriting samples of known recipients at your location
• Check POD delivery photo if available to identify actual delivery location
• If delivered to wrong address or signature is fraudulent, file formal complaint immediately (within 24 hours critical)
• Lodge detailed investigation request with Ashok Airways customer service
• File police complaint if fraud or theft is suspected
• Claim insurance if shipment confirmed lost or mis-delivered after thorough investigation

Issue 6: Shipment Delayed Beyond Expected Delivery Date

Possible Causes: Operational delays due to capacity constraints, vehicle breakdowns or maintenance, route changes or diversions, adverse weather conditions, incorrect service level expectations at booking, high seasonal volumes during festivals.

Recommended Actions:

• Review original booking receipt for actual service type and realistic estimated delivery timeframe
• Verify expected delivery estimate was appropriate for distance, service level, and destination type
• Contact customer service for current detailed status and updated delivery estimate
• Check tracking for any exception notifications, delay reasons, or special status codes
• Request escalation to supervisor if delay is unreasonable, unexplained, or exceeds 7+ days
• Document all delays with screenshots and notes for potential service complaint or refund request
• Maintain regular daily contact with customer service for continuous updates
• Be patient and understanding as external factors (weather, accidents) may cause unavoidable legitimate delays

Issue 7: Parcel Marked for RTO (Return to Origin)

Possible Causes: Multiple consecutive failed delivery attempts (typically 3 attempts), incorrect or incomplete address preventing delivery, recipient refused to accept shipment, recipient unavailable for extended period, non-serviceable PIN code discovered after booking.

Urgent Actions Required:

• Immediately contact Ashok Airways customer service to request stop/hold RTO process
• Verify and correct recipient address, contact details, and all relevant information
• Coordinate recipient availability for successful delivery attempt
• Request parcel be held at destination branch for recipient self-pickup (often free)
• If address correction needed, provide updated complete accurate details urgently
• Act extremely fast as RTO process may already be initiated and charges will apply
• If RTO completed and parcel returned, coordinate re-shipment with all corrected details
• RTO charges (full return shipping cost) plus re-shipping charges will be applicable

Issue 8: Tracking Shows Exception, On Hold, or Pending Status

Possible Causes: Address incomplete or incorrect, PIN code serviceability issue, recipient details incorrect or missing, restricted item identified during screening, payment pending for COD shipments, required documentation missing.

Resolution Steps:

• Check tracking carefully for specific exception reason code or detailed description
• Contact customer service immediately for complete detailed explanation of exception
• Provide corrected information, missing details, or additional documentation promptly
• For COD shipments, confirm payment arrangements and amount with recipient
• For restricted items flagged, provide required certificates, licenses, or permissions
• For address issues, provide complete corrected address with PIN code and landmarks
• Respond urgently within 24-48 hours to avoid RTO initiation or extended delays
• Follow all instructions provided by Ashok Airways exactly for quick resolution

Proof of Delivery (POD) Documentation

Ashok Airways provides proof of delivery upon request for delivered shipments:

POD Information Typically Includes:

• Full name of person who received and accepted the parcel
• Signature of recipient confirming parcel receipt
• Delivery completion date and exact timestamp
• Delivery location address confirmation
• Courier executive name, ID number, and signature
• Any special delivery notes or conditions
• Photo of delivered parcel at location (in some cases)

How to Access POD:

• Request through customer service phone call with tracking number ready
• Email request to Ashok Airways support with tracking details and reason
• Visit branch office with tracking receipt and identification to obtain POD copy
• POD typically available 24-72 hours after successful delivery completion
• May be provided as scanned digital copy via email or physical printed copy
• POD records retained in system for limited period (typically 30-90 days depending on policy)

Important Uses of POD:

• Serves as legal proof of successful delivery completion for business transactions and disputes
• Required evidence for insurance claims if delivery disputes arise later
• Useful for accountability verification in commercial and valuable shipments
• Essential for resolving delivery discrepancies or fraudulent delivery claims
• Compare recipient signature if delivery dispute or fraud is suspected
• Required documentation for payment release in COD transactions

Tips for Successful Ashok Airways Shipments

1. Provide Accurate Complete Information: Supply complete addresses with house/building numbers, floor details, landmarks, and 100% accurate PIN codes. Triple-check recipient phone number as it’s absolutely critical for delivery coordination. Small address errors cause major delivery failures and delays.

2. Invest in Quality Packaging: Use proper packaging materials appropriate for your specific items. Under-packaging is the #1 cause of damage claims and rejections. Always use new sturdy boxes, adequate cushioning materials, and strong quality tape for sealing.

3. Proper Clear Labeling: Ensure shipping label is affixed securely in prominent visible location on package top. Write “FRAGILE – HANDLE WITH CARE” prominently on all sides for delicate items. Add “THIS SIDE UP” directional arrows if orientation is critical for contents.

4. Declare Accurate Realistic Values: State correct honest values for insurance and compensation purposes. Under-declaration completely voids insurance claims while over-declaration unnecessarily increases costs and duties.

5. Purchase Insurance for Valuables: Always buy comprehensive insurance for items worth over ₹5,000. Standard carrier liability is extremely limited to just ₹100-500 which rarely covers actual item values. Insurance costs only 0.5-2% but provides essential protection.

6. Save All Documentation Carefully: Photograph booking receipt immediately with your phone camera. Save tracking number in multiple secure places including phone notes, email draft, cloud storage, and written backup. Keep original receipts safely for potential claims, disputes, or delivery issues.

7. Track Proactively and Regularly: Monitor tracking status daily during transit period. Address any